Customer Service Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Core Qualifications
  • Complaint resolution
  • Sales expertise
  • Multi-line phone talent
  • Creative problem solving
  • Key stakeholder relationship building
  • Professional telephone demeanor
  • Administrative support
  • Medical terminology knowledge
  • Training development aptitude
  • Good listening skills
  • Account management
  • Documentation and reporting
  • Microsoft Office
  • Written and oral communication
07/2020 to Current Customer Service Specialist Republic Services, Inc. | Danville, IL,
  • Used computer programs and registration systems to schedule patients for routine and complex procedures appointments.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Create and fix Medicaid funded trips to enrollees medical appointments.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
  • Carefully transcribed phone messages and relayed to appropriate personnel
  • Adeptly managed multi-line phone system and pleasantly greeted all callers.
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Provided timely transportation of diverse clients to healthcare facilities, including patients, families and staff members
  • Increased customer satisfaction by resolving transportation issues
  • Documented all changes and actions in computer-based tracking system
  • Carried out day-day-day duties accurately and efficiently
11/2017 to 08/2019 Transaction Processing Representative Accenture | Cheyenne, WY,
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Carried out day-day-day duties accurately and efficiently
  • Developed team communications and information for meetings
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
  • Delivered furniture to customer locations within specific timeframes
  • Improved manufacturer warranty through consistent hard work and dedication to process warranty claims.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Created plans and communicated deadlines to ensure projects were completed on time
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
  • Received and processed stock into inventory management system
  • Led projects and analyzed data to identify opportunities for improvement
06/2015 to 08/2017 Customer Service Representative Ntt Data Corporation | San Francisco, CA,
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Answered average of 45 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Educated customers about billing, payment processing and support policies and procedures
  • Promoted available products and services to customers during service, account management and order calls
  • Met all customer call guidelines including service levels, handle time and productivity
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff
  • Communicated professionally with colleagues, freelancers and clients
09/2012 to 04/2014 Housekeeping Select Medical Corporation | Chambersburg, PA,
  • Trained new employees on all departmental procedures and provided assistance in finding cleaning supplies
  • Used chemicals by following all safety protocols and procedures to avoid burns and injuries
  • Categorized laundry received by clients based on fabric type
  • Operated power equipment tools such as backpack vacuums and floor sweepers
  • Verified cleanliness and organization of storage areas and carts
  • Adhered to professional house cleaning checklist
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Dusted picture frames and wall hangings with cloth
  • Accepted accountability for all assigned building keys, master keys and access cards
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
Expected in 10/2018 Associate of Arts | Criminal Justice in Law Enforcement & Multicultural Communities Bryant And Stratton College, , NY GPA:
Expected in 06/2008 High School Diploma | Corcoran High School, Syracuse, NY GPA:

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Bryant And Stratton College
  • Corcoran High School
Job Titles Held:
  • Customer Service Specialist
  • Transaction Processing Representative
  • Customer Service Representative
  • Housekeeping
  • Associate of Arts
  • High School Diploma

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