Customer Service Specialist Resume Example Company Name

CUSTOMER SERVICE SPECIALIST

Summary

A detailed account of my professional and academic career.

I am a results-driven individual leveraging years of proven skills in establishing strong rapport with clients. I am highly-knowledgeable in CRM, SAP, project development and more. I am a collaborative team player and leader who is diligent about contributing to achievement of group goals as well as leading others in reaching said goal.

Skills

Microsoft Word
Customer Service
Inventory Monitoring
Delivery Overseeing
Microsoft Powerpoint
Microsoft Windows
Excel
Microsoft Teams
SAP Software
CRM Software
Six Sigma
Verint Software
Salesforce
Knowledge
Health Mart
Project Management
Healthcare
Advocacy
Account Management
Qualitative Research
Relationship Management

Business Analysis
Research
Business Development
Business Intelligence
Conflict Management
Data Collection
Negotiation
Presentation skills
Process Improvement
Project Development
Project Leadership
Vendor Relations
Search Engine Optimization
Problem Resolution
People Management
Agile
Business Planning
Training and Development
Smartsheet
Slack Software
Cisco Software

Experience

Customer Service Specialist | 07/2019 to CurrentCompany Name - City, State

During my time with McKesson, I have worked and dealt with multiple avenues in the pharmaceutical field in the Retail National Accounts Department at McKesson Pharmaceuticals.
In this role, I dealt with the large pharmaceutical chains at a personal level.
I then moved to the Independent Small Medium Chain Accounts department where I deal with every aspect of the customers pharmaceutical needs.
This includes troubleshooting vendor issues, dealing with our distribution centers, being the go between for third party credits and more.
Thejob requires knowledge of all pharmaceutical laws, Department of Justice regulations as well DEA regulations and more.
I then moved onto a select team who helps in the McKesson Health Mart Covid-19 vaccine distribution process as well as the creation of the project from the ground up.
I have been highly involved in creating, developing, managing and training in this process.
This role has allowed me to have a creative managing role in a highly important health project.
I take immense pride in being able to assist our customers in all aspects of their pharmaceutical needs and in caring for their patients.

Target Guest Service Specialist | 11/2017 to 07/2019Company Name - City, State

I dealt with multiple avenues of the target customer service experience including guest service and being an engagement advocate for the company.
It was my job to manage and connect with the guests at our contact center at guest service as well as train new front end guest service team members.
This included finding misplaced orders, canceling orders through our computer system and helping our guests with any and all of their needs.
I developed and implemented training plans for new and experienced employees.
I created and managed effective strategies for optimizing guest experiences and promoting loyalty.
I cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
I managed customer complaints and rectified issues to complete satisfaction.
I managed job training for numerous employees.

Nanny | 09/2010 to 09/2014Company Name - City, State

It was my job to care for her four children.
During this time, I crafted my customer service skills.
It was my duty to make sure both the children and the parents were content and happy.
I dealt with unexpected surprises that challenged me yet shaped my customer service skills during this time.
Followed routines to foster stability and structure in children's lives while parents were away.
I maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.

Education and Training

Southwestern Assemblies of God University - | Bachelor of ScienceHuman Services, Psychology

-present

Southwestern Assemblies of God University - | Associate DegreeReligious Studies

Certifications

Lean Six Sigma Yellow Belt Certification
Health Mart Customer Care Certification
Supply Manager Medical Surgical Certification
Retail Sales Management Certification
Customer Service Leadership Certification
Leadership Strategies for Women Certification
Inspirational Leadership Skills Certification
Project Leadership Certification
Thrive Development Certification
Emerging Leader Certification
Marketing Communications Certification
Driving Change and Anti-Racism Certification
Agile Project Management Certification
Marketing for Social Change Certification
Project Management: Healthcare Projects - Certification
Social Media for Government Certification
Leading in Government Certification
Effortless Customer Service Certification
Project Management for Creative Projects - Certification
Projects Management: Government Projects - Certification
Microsoft Office Certification

Interests

Groups

OPEN - Advancing LGBTQIA & Allies' Inclusion Diversity & Corporate Impact
Emerging Professionals
OWN IT - Outstanding Women Networking, Inspiring and Taking Charge
ASPIRE - Together we aspire. Together we achieve.

Volunteer Work

SPIRIT - 2019 - Present

Vote Save America - 2020 - Present

Feeding America

Saginaw Food Bank

Resume Overview

School Attended

Southwestern Assemblies of God University

Job Titles Held:

Customer Service Specialist
Target Guest Service Specialist
Nanny

Degrees

Southwestern Assemblies of God University - | Bachelor of Science
Southwestern Assemblies of God University - | Associate Degree

Customer Service Specialist Resume Example

Resume Score: 80%

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