customer service specialist resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary
  • Customer Service Manager bringing top-notch skills in oral and online communication
  • Active listening and analytical problem-solving skills.
  • Enhances customer experiences by practicing service-oriented behaviors, understanding customer desires, and providing customized solutions to build trust & loyalty with customers and coworkers alike
  • Ability to travel freely and experienced in various company traveling protocols
  • Motivated & Works independently, with minimal supervision and pitch in to complete tasks
  • Demonstrated consistently strong work ethic and adherence to company policy and procedures
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide; Jose's Mexican Restaurant;
  • Voted and Named Best Waitress in 2013-2015 - Ledger Dispatch Newspaper
  • Best Bartender 2016 - Ledger Dispatch Newspaper
  • Worked closely with Amador County Sherriffs Dept. for 8yrs assisting in the development of non profit organization the Amador County Sherriffs Toy Drive
  • 15yrs of Customer Service experience
  • Excellent attention to detail
  • Bilingual in both English and Spanish
  • Experience working in a team environment
  • 2yrs experience working as CSS for PG&E PSPS/warming/ cooling centers
  • Managing Operations and Efficiency
  • 10+ years experience of Staff Management
  • Strategic Planning
  • Food and Beverage Management
  • Performance Tracking and Evaluations
Work History
09/2020 to Current
Customer Service Specialist University Of Colorado Aurora, CO,

  • Assist center Lead by providing and maintaining a clear record of inventory delivered on site as well as given away.
  • Maintain a watchful eye on all company equipment, making sure storage of such items remain in a safe location bringing any concerns up to team lead and security as needed.
  • Set up Power Charging Tables and chairs always adhering to specific company layout plans and implementing safety procedures
  • Prepare grab and go bags and fill with that centers approved items list.
  • Maintain a clean and sanitized environment ensuring staff and customers comply with the COVID health safety guidelines as recommended by the CDC
  • Offered solutions to customers, by directing them to the appropriate websites and/or providing them with the appropriate phone numbers that are available to assist them; paying attention to special needs and/or disabilities and/or wants.
  • Complied with company policies and procedures by encouraging a positive and effective work environment among all co-workers
  • Collected customer feedback and shared them with site managers and leads to assist in and exceed customer satisfaction goals.
  • Carried out opening and closing functions to meet operational needs of the community resource centers
10/2002 to 01/2017
Operations Manager Intercontinental Hotels Group Streetsboro, OH,
  • Established positive and effective communication among staff customers and vendors.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Increased profit margins of mexican restaurants through careful application of cost monitoring.
  • Led and directed team members on effective methods, operations and procedures.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
03/2000 to 11/2002
Slot Technician Landry's West Palm Beach, FL,
  • Conducted routine inspections to verify compliance with gaming control.
  • Adjusted equipment when required to verify maximum efficiency.
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
  • Reset and refilled slot machines with tickets and money.
  • Explained game instructions and rules to customers.
  • Monitored customers and searched for violations of gaming regulations and casino policies.
  • Informed security personnel and supervisors of problems, violations or irregularities.
  • Maintained familiarity with games and with strategies or tricks used by cheaters.
  • Cleared and cleaned casino tables, bars and machines.
Expected in 02/2018 to to
: Aesthetician
Paul Mitchell The School Sacramento - Sacramento, CA
Expected in 07/1998 to to
: Dental Assisting
Carrington College California - Sacramento - Sacramento, CA
Expected in 06/1997 to to
High School Diploma:
Argonaut High School - Jackson, CA
  • ABC Bartending License - 2016
  • Food Protection Management certificate - 2010
  • Lash/Tan/Speed Waxing certificate-2018
Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • Paul Mitchell The School Sacramento
  • Carrington College California - Sacramento
  • Argonaut High School

Job Titles Held:

  • Customer Service Specialist
  • Operations Manager
  • Slot Technician


  • High School Diploma

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