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customer service specialist resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Compassionate Home Health Aide with current CNA Department of Health Certification. Bringing 35 years of experience assisting in home environments for physically disabled clients of varying capacities. Skilled at closely monitoring vital signs, assisting with feeding, bathing and grooming, positioning and range of motion exercises.

Energetic Home Health Aide licensed in Missouri. Current certifications in First Aid, CPR and BCLS. Knowledge of proper feeding, grooming and wound care procedures.

Secretary with talent for prompt and immediate tasks. Strong knowledge of computer programs. Communicative and team-oriented with proficiency in grammar and typing. Proven history of fostering action to meet team, individual and management objectives.

Well rounded educated student with background in nursing and office skills. Strong technical proficiency with work history in typing and grammar. In-depth knowledge of spread sheet coupled with accurate abilities. Proven history of performance in note taking.

Motivated professional offering awards in the education of mental health education. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Expected in 05/1991 to to
GED:
Sanford Brown - St Charles ,
GPA:
  • Completed coursework in office procedures, phone skills and customer service
  • Computer secretary Recipient
  • Major in computer
  • Minor in secretarial
Expected in to to
GED:
Mineral Area College - Park Hills, MO
GPA:
  • Typing I II III Recipient
  • Completed professional development in transcription
  • computer programs, excell, word, power point, and spread sheet
  • 3.00 GPA
  • Completed coursework in billing, typing and business communications
  • Major in secretarial
Certifications
  • Certificates of appreciation
  • Training certificate in Conflict Resolution and De-Escalation Skills
  • American Cancer Society-Relay for Life
  • National Career Readiness Certificate the State Of Missouri Award
  • Bronze Recognition of verified skills essential to workplace success and career advancement
  • Principles of Banking class while working at First State Community Bank.
  • Customer Service class while working at First State Community Bank.
  • Emergency Medical Technician May 28, 2014 completed class and achieved passed FISDAP
Experience
01/2015 to 04/2015
Customer Service Specialist Veterans Administration Topeka, KS,
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Explained benefits, features and recommendations to maximize client retention.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Organized client contracts, records and reports to strengthen traceability.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
  • Exceeded company productivity standards on consistent basis.
01/2007 to 01/2014
Patient Care Technician Ascension (System Office) East China, MI,
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Restocked unit frequently with necessary medical supplies.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Kept instruments and equipment clean and sanitized.
  • Assisted with patient admissions, discharges and transfers.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Monitored patient therapy responses, reporting concerns to supervisor.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
  • Provided ambulatory care by transporting patients to and from facility.
  • Responded to bell or light signal calls to assist patients with needs.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Notified senior staff of patient emergencies to optimize outcomes.
06/1999 to 01/2007
Office Coordinator Car Gurus Austin, TX,
  • Input accurate account data to efficiently update company database and maintain detailed records.
  • Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
  • Supported internal team members with technical knowledge, operational support and exemplary customer service.
  • Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Guided team members to minimize delays and maintain high-quality daily production.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Used judgment and initiative in handling confidential matters and requests.
  • Prepared meeting agendas and recorded and transcribed minutes.
  • Coded and entered daily invoices with in-house accounting software.
  • Created notices and advertisements for available vacancies on job seeker websites.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Automated office operations, managed client correspondence and tracked records.
01/1995 to 06/1999
Loan Secretary Central Bancompany Sedalia, MO,
  • Researched complex transactions and addressed resulting changes in GL and/or bank accounts.
  • Reconciled account activity and confirmed or entered transactions into program.
  • Collected and organized loan documents before submission to underwriting.
  • Examined and verified information in loan application and closing documents.
  • Filed and maintained loan records.
  • Reviewed customer accounts to determine on-time payments and loan terms compliance.
  • Accepted payment on accounts.
  • Answered questions and advised customers regarding loans and transactions.

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Resume Overview

School Attended

  • Sanford Brown
  • Mineral Area College

Job Titles Held:

  • Customer Service Specialist
  • Patient Care Technician
  • Office Coordinator
  • Loan Secretary

Degrees

  • GED
  • GED

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