customer service specialist resume example with 4+ years of experience
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Positive and upbeat , successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
|
|
- Every day was a different day like in any job but specifically in my field I would not only supervise / train new individuals but also pack everyday items that were ordered having to place a certain amount of orders per hour, I would have to track down orders that were missing throughout the warehouse & locate where they were at every area within the warehouse to be able to determine exactly where there was a mix up and where everything went wrong to lose track of it . I would spend 10 hours of the day on the computer communicating to the piers working with me, managers that were in charge of the area as well as other departments that were in charge departing the select item, my position consisted of always communicating with others within the department just like others throughout the entire building. My position consisted of but was not limited to locating orders, packing items, sending off items, helping others locate their missing items, keeping tabs on all select orders that were MIA for hours + & being able to go & find them again to be able to send them off on time before due date, communication upper management & let them know the where about on where we stand for the day as well as making sure our area(s) in the department are neat & organized to not let our designated area get cluttered. At the end of every day we would have to take broken/damaged/expired/missing piece items down to our selected area in another department to get removed from our "Problem Solving" area.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Troubleshot shortages and overages to support quality control efforts.
- Led team engagement to assist cross-functional departments and achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Removed trash and cleaned kitchen garbage containers.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Stored food in designated containers and storage areas to prevent spoilage.
- Maintained proper portions on plates and coordinated food service.
- Oversaw food and supplies inventory with effective management of stock and usage.
- Operated cash register for processing children's food payments.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Prepared workstations with ingredients and tools to increase efficiency.
- Monitored reservations to track incoming parties and special events.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Taught students gymnastics moves on spring floor, tumbling mat, uneven bars, beams and vault while using proper spotting techniques.
- Supervised gymnastics assistants and instructors.
- Communicated with parents regarding children's behavior and progress in class.
- Explained and demonstrated use of exercise equipment to participants, prioritizing safety.
- Worked with other coaches, team members and school leadership to maintain strong program.
- Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Cedar Hill High School
Job Titles Held:
- Customer Service Specialist
- Child Nutrition Worker
- Front Desk Supervisor
Degrees
- GED Certificate
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy