Customer Service Specialist resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Customer Service
Customer relations
Quality assurance controls
Microsoft Office expertise
Administrative support specialist
Meticulous attention to detail
Data transcription
Ability to type 65 WPM
Verifying data accuracy
Filing and data archiving
Collecting information
Strong problem solver
Typing manuscripts
Advanced clerical knowledge
Employee management
Microsoft Excel certified
Critical thinker
Experience
Customer Service Specialist, 06/2019 to 04/2021 Ewing Irrigation – Guadalupe, AZ,
Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Attended to gas spills and accidents promptly and according to established guidelines.
Maintained high standards of job safety, productivity and quality.
Responding to inquiries.
Pastry Baker, 06/2015 to 04/2019 Susiecakes – Menlo Park, CA,
Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Hand rolled thousands of croissants on a daily basis per order of whole sale numbers
Maintained current knowledge of pricing, ingredients, product availability and current promotion.
Improved performance of team members resulting in high-quality meals produced daily.
Shift Leader, 01/2013 to 03/2015 Roti – Dallas, TX,
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Coordinated shift-based inventory receiving, auditing and restocking.
Education and Training
High School Diploma: , Expected in 06/1996 New Bedford Vocational High School - New Bedford, MA, GPA:
Completed professional development in Nutrition Occupation
Bachelor of Arts: , Expected in 10/1999 Kinyon Campbell Business School - New Bedford, MA, GPA:
Completed coursework in Medical Coding and Billing, Medical Terminology and Typing 65 WPM
4.0 GPA
Dean's List Honoree 1st and2 nd Semester
Additional Information
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Objective
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