LiveCareer-Resume

customer service specialist resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills
  • Credit Card Payment Processing
  • Customer Account Management
  • Transaction Processing
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • De-escalation Techniques
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Customer Service
  • Call Documentation
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Upselling Products and Services
  • Creative Problem Solving
  • Conflict Mediation
  • Senior Leadership Support
  • Problem Resolution
  • Customer Relations
  • Needs Assessment
Education and Training
Career And Technical Academy Troutman, NC, Expected in 06/2016 High School Diploma : - GPA :
Ashford University San Diego, CA Expected in : - GPA :
Experience
Wallbox - Customer Service Specialist
Dallas, TX, 06/2020 - Current
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
Legends - Customer Service Representative
Cleveland, OH, 10/2019 - 06/2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Pilgrim's - Shift Leader
Winnfield, LA, 05/2017 - 11/2017
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Assumed personal responsibility for implementation of new methods to improve quality of products and services proactively.
Legends - Customer Service Representative
Columbus, OH, 08/2015 - 11/2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Developed strong customer relationships to encourage repeat business.
  • Explained benefits, features and recommendations to maximize client retention.
  • Set up and activated customer accounts.
Accomplishments
  • Promoted from Customer Service I to Customer Service III, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.
  • Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.

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Resume Overview

School Attended

  • Career And Technical Academy
  • Ashford University

Job Titles Held:

  • Customer Service Specialist
  • Customer Service Representative
  • Shift Leader
  • Customer Service Representative

Degrees

  • High School Diploma
  • Some College (No Degree)

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