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Customer Service Specialist Resume Example

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CUSTOMER SERVICE SPECIALIST
Professional Summary

Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service] . Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.

Skills
  • Order fulfillment
  • Excellent written and oral communication
  • Retail store support
  • Staff education and training
  • Warehousing functions
  • Shipping procedures understanding
  • Report preparation
  • Good communication skills
  • Receiving support
  • Stocking and replenishing
  • Strategic sales knowledge
  • Creative problem solving
Work History
Customer Service Specialist | Lowes Home Improvement - Baltimore, MD05/2019 - 08/2020
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Cook | Panda Express - Baltimore, MD05/2019 - 06/2019
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Cook | Five Guys Burgers And Fries - Baltimore, MD05/2016 - 06/2019
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Food Runner | Guinness Open Gate Brewery And Barrel House - Baltimore, MD06/2018 - 04/2019
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Delivered food items to tables ensuring each restaurant patron received correct order.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Answered questions from restaurant patrons regarding menu items.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Washed dishes, glasses and cutlery when dishwashing staff became overwhelmed.
  • Cleared tables immediately after guests left in preparation for next party.
Education
Harbor City High School - 2555 Harford Road Baltimore, Maryland 2121806/2016High School Diploma
North American Trade Schools - Windsor Mill, MD08/2020HVAC Technician/Apprentice
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Resume Overview

Companies Worked For:

  • Lowes Home Improvement
  • Panda Express
  • Five Guys Burgers And Fries
  • Guinness Open Gate Brewery And Barrel House

School Attended

  • Harbor City High School
  • North American Trade Schools

Job Titles Held:

  • Customer Service Specialist
  • Cook
  • Food Runner

Degrees

  • High School Diploma
    HVAC Technician/Apprentice

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