LiveCareer-Resume

Customer Service Specialist resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Customer relations
  • QC
  • Data evaluation
  • Customer Service
  • Call Centers
  • Process optimization
  • Conflict mediation
  • Problem Resolution
  • Report generation
  • Shipping and receiving understanding
  • Quality control
  • Problem-solving abilities
  • Adaptive team player
  • Quality assurance controls
  • Call Center Operations
  • Credit card payment processing
Education and Training
Rolla Technical Institute Rolla, MO Expected in 12/2002 Certified Nursing Assistant : Customer Relations And Certified Nursing Assistant - GPA :
Rolla Technical Institute Rolla, MO Expected in 12/2002 Certification : Customer Service - GPA :
Rolla Technical Institute Rolla, MO Expected in 12/2002 Certification : Customer Service And Certified Nursing Assistant - GPA :
Experience
Finger Lakes Technologies Grp - Customer Service Specialist
Bedford, NH, 05/2017 - Current
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Trained new employees on procedures and policies to maximize team performance.
  • Exceeded company productivity standards on consistent basis.
John Crane Inc - Customer Service Representative
Santa Fe Springs, CA, 02/2015 - 05/2017
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
John Crane Inc - Customer Service Representative
Seattle, WA, 02/2008 - 12/2014
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Trained new employees on procedures and policies to maximize team performance.
  • Exceeded company productivity standards on consistent basis.
John Crane Inc - Customer Service Representative
Sweeny, TX, 07/2000 - 06/2001
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.

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Resume Overview

School Attended

  • Rolla Technical Institute
  • Rolla Technical Institute
  • Rolla Technical Institute

Job Titles Held:

  • Customer Service Specialist
  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Certified Nursing Assistant
  • Certification
  • Certification

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