Customer Service Specialist Resume Example

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• Prepared and sent financial statements to support bookkeeping functions.

Maximized office efficiency by answering more than 30 incoming calls per day to provide office information and transfer calls to desired personal.

• Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Optometrist office with 1-2 providers.
• Interviewed patients to collect medical information and insurance details.
• Updated group medical records and technical library to support smooth office operations.
• Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
• Took messages from patients and promptly relayed to appropriate staff.
• Set up appointments for physician visits and procedures using calendar software.
• Informed patients of financial responsibilities prior to rendering services.
• Observed strict HIPAA guidelines at all times according to company policy.
• Straightened up the waiting room so that it remained neat and organized.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Processed patient payments and scanned identification and insurance cards.
• Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
• Delivered high-quality administrative and customer service to sustain patient and work flows.

• Used EHR software to process patient payments and update accounts.
• Educated patients about medications, procedures and physician's instructions.
• Collected forms, copied insurance cards and identifying information to coordinate patient information for billing and insurance processing.
• Registered patients and scheduled appointments.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
• Submitted diagnosis and procedure codes for insurance companies.
• Ensured patient confidentiality in alignment with HIPAA protocols.
• Maintained confidentiality of records relating to clients' treatment
• Collected information, verified insurance and collected co-payments for average of 55-60 patients each day.
• Scheduled appointments for patients via phone and in person.
• Assisted with referrals and prepared medical records for patients.
• Consistently informed patients of financial responsibilities prior to services being rendered.
• Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.

• LLSupervised inmates during day-to-day activities.
• Assigned inmates to open and appropriate housing units.
• Promoted rehabilitation of offenders and maintained safety of staff and residents.
• Completed safety protocols during emergency situations.
• Promoted safety, order and functionality of dtention facility.
• Processed inmates by completing paperwork, conducting searches and recording fingerprints.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Applied non-violent response tools and physical restraint during problematic situations.
• Maintained appropriate control, security and well-being of youth at all times.
• Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
• Detected potential threats and quickly defused conflicts.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Enforced resident behavior management protocols and wrote incident reports for infractions.
• Inspected cells and conducted random searches of common areas.
• Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Implemented defensive tactics and physical restraints to maintain safety and security of Jail facility.
• Utilized software to compile data gathered from various sources.
• Recognized by management for providing exceptional customer service.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Earned reputation for good attendance and hard work.