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customer service specialist resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Diligent Customer Service specialist offering 20+year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Skills
  • Problem Resolution
  • Customer Service
  • Project management
  • Customer relations
  • Office equipment proficiency
  • Route management
  • Adaptive team player
  • Courteous demeanor
  • Shipping and receiving understanding
  • Inbound and outbound calling
  • Freight operations
  • Materials transport
Experience
02/2020 to Current Customer Service Specialist Finger Lakes Technologies Grp | Biddeford, ME,
  • Communicated with global offices by telephone and email to facilitate smooth shipments.
  • Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
  • Tracked and traced air shipments and truck shipments in order to maintain current status information.
  • Helped Customers with questions on their shipments.
03/2002 to 01/2020 Dispatcher Inbound Warehouse Supervisor Downer Edi Limited | Springvale, ME,

I tracked and traced incoming product to our area.

  • Complied with all standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
  • Implemented organizational processes to ensure more cohesive operation and better quality service.
  • Generated shipping documents including packing lists and invoices using Microsoft office.
  • Successfully met all accuracy standards through consistent oversight, detailed recordkeeping and implementation of process improvements.
  • Supervised inventory records and accurately noted all merchandise transactions that affected inventory.
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Generated repeat business through development of devoted customer service to loyal clients.
  • Trained staff on material handling processes to reduce shipping times.
  • Supervised scheduling for freight and package shipments and managed return and transfer procedures.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Supervised driver dispatching, route planning and vehicle tracking for over 12 bobtail, tractor trailer. and van drivers.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked all changes in computer system to keep records current and accurate.
  • Managed daily delivery and work schedules to maximize coverage.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
01/1999 to 12/2001 Supervisor Tinby LLC. | City, STATE,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Conducted evaluations and reviews for 10 employees.
  • Provided ongoing training to address staff needs.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
04/1997 to 12/1998 Warehouse /Inventory Specialist MSAS Logistics | City, STATE,
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Maintained business operations by communicating with coworkers and managers.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Verified received goods by comparing with purchase orders.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Received orders via phone, mail, fax and internet daily.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Education and Training
Expected in 05/1996 Associate of Applied Science | Osha/Hazmat TCC, Fort Worth Texas, GPA:

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Resume Overview

School Attended

  • TCC

Job Titles Held:

  • Customer Service Specialist
  • Dispatcher Inbound Warehouse Supervisor
  • Supervisor
  • Warehouse /Inventory Specialist

Degrees

  • Associate of Applied Science

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