LiveCareer-Resume

customer service specialist resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable, friendly and solution-oriented Data Entry & Payroll Specialist with over 7+ years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Friendly and efficient office worker devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Data Entry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Positive, upbeat Data Entry specialist brings more than 7 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Data evaluation
  • Process optimization
  • Conflict mediation
  • Project management
  • Schedule mastery
  • Call Centers
  • Problem Resolution
  • Senior leadership support
  • Customer relations
  • Credit card payment processing
  • Report generation
  • Report creation
  • Microsoft Office expertise
  • Retail sales customer service
  • Product organization
  • Sales expertise
  • Promotional support
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • In-store support
  • Quality control
  • Business development understanding
  • Materials transport
  • Fleet dispatching
  • Adaptive team player
  • Project management abilities
  • Shipping and receiving understanding
  • Store maintenance
  • High-energy attitude
  • Call Center Operations
  • Quality assurance controls
  • Technologically savvy
Experience
Customer Service Specialist, 09/2012 to Current
First Chicago Insurance Company (Fcic)Bedford Park, IL,
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Recommended improvements to products and services to mitigate complaints.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Relayed productive customer feedback to marketing teams.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Led team engaged in delivering assistance to customer service department on daily basis.
  • Made outbound calls to obtain account information.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Exceeded company productivity standards on consistent basis.
Data Entry Specialist, 09/2012 to Current
Expeditors International Of Washington, Inc.Grapevine, TX,
  • Identified, corrected and reported data entry errors.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Reviewed and updated account information in company computer system.
  • Compiled data from source documents prior to data entry.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Sorted source documents and organized to be filed.
  • Proofread documents and edited materials to correct grammar and spelling mistakes.
  • Documented data entry completions in corresponding logbooks.
  • Maintained quality levels above prescribed minimums to support team productivity.
  • Identified system and account issues to quickly and accurately resolve.
  • Reviewed database entries to verify regulatory compliance.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Monitored updates to company databases and corrected identified errors.
  • Compiled, sorted and verified digital data against source documents.
  • Scanned and eliminated outdated records to reduce physical document storage footprint.
  • Drafted reports to deliver information to upper management and stakeholders.
Payroll Specialist Data Entry, 09/2012 to Current
Brians Proferssional Cleaning And RestorationCity, STATE,
  • Onboarded new employees in time reporting and payroll systems.
  • Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
  • Prepared purchase orders and expense reports.
  • Determined proper handling of financial transactions and approved transactions within designated limits.
  • Managed payroll and time and attendance systems.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Managed accounts payable for organization of [Number] personnel.
  • Maintained annual and monthly budgets.
  • Audited contracts, orders and vouchers.
  • Identified processes that could be improved, implementing new procedures that saved [Number] hours per payroll cycle.
Education and Training
High School Diploma: , Expected in 05/2013 to Nazareth Area High School - Nazareth, PA
GPA:

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Resume Overview

School Attended

  • Nazareth Area High School

Job Titles Held:

  • Customer Service Specialist
  • Data Entry Specialist
  • Payroll Specialist Data Entry

Degrees

  • High School Diploma

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