customer service specialist resume example with 4+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Personable Member Service Representative offering 14+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Dedicated customer service specialist customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills.

  • Sales expertise
  • Conflict Resolution
  • Report preparation
  • Warehousing Practices and Procedures
  • Customer Relations
  • Good communication skills
  • Excellent written and oral communication
  • Telephone etiquette
  • Retail materials management
  • Money handling abilities
  • Account management
  • Strategic sales knowledge
  • Shipping procedures understanding
Booker T Washington High School Norfolk, VA Expected in 06/2004 High School Diploma : - GPA :
Work History
First Chicago Insurance Company (Fcic) - Customer Service Specialist
Bedford Park, IL, 04/2019 - 05/2020
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Managed customer relations and customer service through daily communication and interaction.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
Inn At Perry Cabin - Landscaper
Saint Michael's, MD, 08/2017 - 05/2019
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Installed and maintained landscapes at homes, offices and parks.
  • Maintained routine landscaping schedules to boost lawn health.
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
  • Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
  • Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
Forklift Operator - Apex Tool Group
City, STATE, 02/2016 - 08/2017
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Selected appropriate tools and materials to be used in preparation of machinery work.
  • Read and interpreted blueprints to make parts according to specifications.
  • Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
  • Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
  • Safely operated heavy machinery such as pumps, fans and gear reducers without incident.
  • Closely monitored equipment to detect and report malfunctions and prevent accidents.

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Resume Overview

School Attended

  • Booker T Washington High School

Job Titles Held:

  • Customer Service Specialist
  • Landscaper
  • Apex Tool Group


  • High School Diploma

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