Knowledgeable and dedicated customer service professional with extensive experience in working with the public. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
During my first tenure with Anthem BCBS, I spearheaded a new process for handling stop-pay check reissues allowing for the ease and expedience of a single point of inventory instead of multiple overlaps of payment or non pay claims on bulk checks. During my second tenure with Anthem BCBS, I spearheaded a special assignment operating in a sole liaison role clearing a retired database from its remaining inventory post system migrations. Duties included direct contacts with other state insurance plans, provider and members, as well as both internal departments. Navigating between databases to research aged inventory and isolate resolutions of benefit appeals, check tracers and payment recoveries.
The final 6 years of my tenure I held a privileged work at home position performing customer service duties focused solely on mailed inquiries. Coordinated with leads for assignments and processed correspondence through the company's OCR imaging systems.
Provided customer support in fast-paced environment through navigating multiple inter-facing data systems related to medical health insurance benefits, claims, eligibility and provider contract information.
• Performed duties as a weekend support bookkeeper.
• Duties involved balancing employee cash drawers from all shifts and delivering night drops to bank.
• Balanced expense report, ATM machine and company safe.
• Entering daily expense report's and delivery confirmations.
• Recorded, and updated daily fuel usage.
• Customized employee's weekly schedules, timesheets, and activated new hires, and terminations.
• Submitted payroll and distributed bi-weekly payroll.
• During weekday schedule supported C-Store in retail cash sales, performing cashier duties when needed.
Westminster, Co. Pre-requisite course study: Computers, Accounting, Business English, Nutrition, and Food Production.
Received GED and completed pre-requisite course study: Psychology, Math, Public Speaking, and Communications.
Completed course of study
In the right environment I enjoy implementing new remodel ideas that can improve the functionality of home. Home gardening as it allows for strategic planning and space alignment for planting and irrigation. I enjoy sewing and canvas painting as it is meditative and rewarding to express my own creative masterpieces.
Upon retiring from Anthem BCBS to be working again soon. I am a fast learner and really am looking for that new phase of employment that will springboard a new life. In my past endeavors I have always proven to be an asset to my employers. I am confident that tapping into my various employment experiences I will prove me to be a quality hire.
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