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Customer Service Specialist Resume Example

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CUSTOMER SERVICE SPECIALIST
Summary

Cheerful and upbeat professional with history of 10+ years with exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Technologically savvy
  • Data evaluation
  • Inbound and outbound calling
  • Retail sales customer service
  • Excellent communication skills
  • Team leadership
  • Handle High Call-Volume
  • Active listening
  • Can multi-task
  • MS Office proficiency
  • Shipping and receiving understanding
  • Payment processing
  • Documentation and reporting
  • Customer service excellence
Experience
Customer Service Specialist | 06/2019 to 01/2020Flir Systems - Wilsonville , OR
  • Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Customer Service Representative | 06/2018 to 05/2019Premium Waters Inc. - Greeneville , TN
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Educated customers on special pricing opportunities and company offerings.
Customer Service Representative | 10/2017 to 05/2018Premium Waters Inc. - Minneapolis , MN
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Travel Agent | 07/2011 to 09/2016Aaa Of Southern California - Pittsburgh , PA
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians, and business executives.
  • Explained benefits of purchasing travel insurance with clients.
Education and Training
American Business And Technology University - - City,State | | Some College (No Degree)Medical Assisting
Killeen High School - - City,State | | High School Diploma06/2009
Accomplishments
  • Learn how to get started with Dropbox: 1 2 3 4 Keep your Take your stuff Send large Work on files files safe anywhere files together Welcome to Dropbox! home 1 Keep your files safe Dropbox lets you save photos, docs, videos and other files -- all in one place -- and automatically backs up your stuff.
  • So if your computer breaks down or you leave your phone on the train, your stuff is safe.
  • Add files to your Dropbox On Windows or Mac 1.
  • Make sure you've installed the desktop app on your computer.
  • 2.
  • Drag and drop files into the Dropbox folder.
  • That's it! WINDOWS MAC continued home On dropbox.com 1.
  • Sign in to dropbox.com.
  • 2.
  • Click the blue Upload file button at the top of the window.
  • 3.
  • Choose the file you'd like to add and click Open.
  • 4.
  • Or, just drag and drop files directly into your web WEB browser.
  • On iOS or Android 1.
  • Tap the More actions menu (...) icon in the top right corner.
  • 2.
  • Choose Upload File (in iOS) or Upload here (in Android).
  • 3.
  • Select the location you'd like to upload files from.
  • 4.
  • Select the files you'd like to add, and then tap Upload.
  • IOS ANDROID continued home 2 Take your stuff anywhere Save your photos and docs to Dropbox, and access them on any computer, phone, or tablet with the Dropbox app.
  • Every file you save to Dropbox is automatically synced to all your devices, so you can get to your stuff from anywhere.
  • Install the desktop and mobile apps Get the desktop app Get the iOS app Get the Android app continued home 3 Send large files Need to send a file.
  • Just add it to your Dropbox, share a link to it, and you're done.
  • No matter how large the file is, anyone with the link can view or download a copy -- even if they don't have a Dropbox account.
  • Share a link to a file On dropbox.com 1.
  • Sign in to dropbox.com, and find the file or folder you'd like to share.
  • 2.
  • Hover over the file or folder, and click the Share button that appears.
  • 3.
  • Enter the email addresses of the people you want share a file with and click Share.
  • Or click Copy link to share with anyone, even if they don't use Dropbox.
  • You can copy and paste the link into an email, instant message, or wherever you'd like people to access it.
  • Continued home On Windows or Mac 1.
  • Install the Dropbox desktop app if you haven't already.
  • 2.
  • Open your Dropbox folder, and find the file or folder you'd like to share.
  • 3.
  • Right-click on the file and select Copy Dropbox Link.
  • The link will be copied automatically.
  • Just paste it wherever you'd like.
  • Continued home 4 Work on files together Collaborate on presentations and docs -- without emailing files back and forth.
  • Just create a shared folder and add other people to it.
  • When you edit a file in a shared folder, everyone instantly gets the latest version on their devices.
  • Set up a shared folder On dropbox.com 1.
  • Sign in to dropbox.com, and click on the Sharing tab on the left side of the window.
  • 2.
  • Choose New shared folder at the top of the window, select I'd like to create and share a new folder, then click Next.
  • 3.
  • Enter a name for your shared folder, then click Next.
  • Continued home 4.
  • Enter the email addresses of the people you want to invite.
  • 5.
  • Add a personal message and set Can edit or Can view permissions, and then click Share.
  • Continued home 5 Hooray, now you're a Dropbox all-star! You're all set to use Dropbox.
  • Get started now, and let us know what you think on Twitter.
  • See more tips and tricks Check out our Help Centre to learn how to recover old versions of files, save space on your computer with Selective Sync, and explore other advanced features.
  • Dropbox also includes a number of security tools to help you further protect your account and data.
  • Visit our Security page to learn how to create a strong, unique password, enable two-step verification, and adjust your security settings.
  • There's even more to Dropbox Need more space or extra sharing controls? Learn more about Dropbox Plus.
  • Looking for a better way to collaborate at work.
  • Learn more about Dropbox Business.
  • Continued home Happy Dropboxing.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

91Good
Resume Strength
  • Completeness
  • Measurable results

Resume Overview

School Attended

  • American Business And Technology University
  • Killeen High School

Job Titles Held:

  • Customer Service Specialist
  • Customer Service Representative
  • Travel Agent

Degrees

  • American Business And Technology University - City , State | Some College (No Degree)
    Killeen High School - City , State | High School Diploma

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