(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

  • Excellent written and oral communication
  • Telephone etiquette
  • Good communication skills
  • Customer Relations
  • Good listening skills
  • Service standard compliance
  • Retail store support
  • Medical terminology knowledge
  • Multi-line phone talent
  • Complaint resolution
Hannibal High School Hannibal, Mo 63401, Expected in 05/1971 High School : Business Administration - GPA :

I have been actively involved in church activities and working with neighbor hood youth. I am actively involved in Civil Rights working for all people.

Work History
Floyd Medical Center - Customer Service Specialist
Summerville, GA, 10/2005 - 05/2018
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Developed customer service improvement initiatives that decreased customer wait times by Number%.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Maintained financial accounts by processing customer adjustments.
Pacific Dental Services - Eligibility Specialist
Davenport, FL, 12/2008 - 10/2015
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Communicated with people from various cultures and backgrounds on application process.
  • Educated patients on eligibility and affordability options by offering insightful information.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Managed processing of financial assistance and food stamp benefits applications.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Interviewed applicants and explained scope of different available benefits.
  • Inputted all gathered information and researched data on applicants into computer system using Software.
  • Documented all communication with applicants and inputted information into system using Software.
  • Used Software and Software to maintain over Number candidate files and file notes.
Kronos - Payroll Specialist
Louisville, KY, 12/1999 - 10/2004
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Prepared reports to substantiate individual transactions prior to settlement.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Uploaded time records into System and made adjustments to create accurate database for payroll processing functions.
  • Reviewed time records for Number employees to verify accuracy of information.
  • Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
  • Served as backup for payroll supervisor to process open record requests.
  • Developed and maintained internal control processes, document procedures, identification of areas to improve internal controls and implementation of policy change.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
  • Employed error identification and audit tools to effectively resolve payroll discrepancies.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Documented and processed all garnishments for bankruptcies, student loans and child support orders.

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School Attended

  • Hannibal High School

Job Titles Held:

  • Customer Service Specialist
  • Eligibility Specialist
  • Payroll Specialist


  • High School

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