Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about cable and mobile industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 11 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
- Multi-line telephone skills
- 35 WPM typing speed
- Office equipment operations
- Efficient and accurate
- Business operations understanding
- Recordkeeping and bookkeeping
- Organization and efficiency
- Multitasking and prioritization
- Open and clear communicator
- Correspondence management
- Detail oriented
- Data entry
- Security understanding
- Flexible
- Tech-savvy
CPR certified
Centre, AL, 06/2012 - 06/2019
- Evaluated customer account information to assess current issues and determine potential solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Reviewed account and service histories to identify trends and issues.
- Recommended improvements to products and services to mitigate complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Supervised monetary transactions and changes while coordinating logistics to verify service dates.
- Consulted with customers regarding cable, internet, phone, and mobile needs, addressing billing and technical concerns.
- Met or exceeded revenue objectives by promoting cable, internet, adnd mobile to customers during service, account and sales follow-up calls.
- Assisted 100 customers per day , greeting with upbeat attitude.
- Handled customer complaints promptly and effectively.
- Contributed to 100% sales by improving lead-generation and sales-tracking methods.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Processed orders, keeping customers advised of status.
Fort Myers, FL, 07/2007 - 02/2010
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Oversaw office inventory by restocking supplies and submitting purchase orders for new office and HR orientation products.
- Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Entered data in excel software to keep records of customers orders history information.
- Answered and directed incoming calls using multi-line telephone system.
Sturtevant, WI, 07/2004 - 09/2007
- Transferred completed work to Payroll for review and approval.
- Maintained records by creating monthly reports, closing terminated records and performing chart audits.
- Identified and corrected data entry errors to prevent duplication across systems.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
- Identified system and account issues to quickly and accurately resolve.
- Verified and updated account information in company computer system.
- Verified and logged deadlines in response to daily inquiries and requests.
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School Attended
- Citrus High School
Job Titles Held:
- Customer Service Specialist
- Receptionist/HR Assistant
- Data Entry Specialist
Degrees
- High School Diploma
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