Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support.

Motivated Customer service representative with 8 years of experience in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Hardworking Job Title bringing Number years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Skills
  • Conflict Resolution
  • Warehousing Practices and Procedures
  • Excellent written and oral communication
  • Telephone etiquette
  • Customer Relations
  • Good communication skills
  • Complaint resolution
  • Sales expertise
  • Creative problem solving
  • Money handling abilities
  • Good listening skills
  • Technical Support
  • Stocking and replenishing
  • Strategic sales knowledge
  • Order fulfillment
  • Shipping procedures understanding
  • Receiving support
  • Administrative support
  • Professional telephone demeanor
Work History
Customer Service Specialist, 02/2018 to 01/2021
Frito-Lay North AmericaGrand Forks, ND,
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Developed customer service improvement initiatives that decreased customer wait times by Number%.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Customer Service Specialist, 11/2015 to 01/2019
Frito-Lay North AmericaGranite City, IL,
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Developed customer service improvement initiatives that decreased customer wait times by Number%.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Customer Service Specialist, 04/2016 to 08/2017
Frito-Lay North AmericaHollister, MO,
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Maintained financial accounts by processing customer adjustments.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Education
High School Diploma: General Studies, Expected in 05/1992
Oviedo High School - Oviedo, FL,
GPA:

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Resume Overview

School Attended

  • Oviedo High School

Job Titles Held:

  • Customer Service Specialist
  • Customer Service Specialist
  • Customer Service Specialist

Degrees

  • High School Diploma

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