- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Dedicated customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support.
Motivated Customer service representative with 8 years of experience in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Hardworking Job Title bringing Number years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
|
|
Frito-Lay North America – Grand Forks, ND,
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Developed customer service improvement initiatives that decreased customer wait times by Number%.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Increased efficiency and team productivity by promoting operational best practices.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Frito-Lay North America – Granite City, IL,
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Developed customer service improvement initiatives that decreased customer wait times by Number%.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Frito-Lay North America – Hollister, MO,
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Maintained financial accounts by processing customer adjustments.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Oviedo High School - Oviedo, FL,
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Typos
- Word Choice
Resume Overview
School Attended
- Oviedo High School
Job Titles Held:
- Customer Service Specialist
- Customer Service Specialist
- Customer Service Specialist
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
