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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable, friendly and solution-oriented, 40 plus years of experience in customer service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Customer Satisfaction the first time
  • Positive person friendly and punctual
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Creative Problem Solving
  • Proactive Self-Starter
  • Team-Oriented and Cooperative
Education and Training
Elkhart Career Center Elkhart, IN, Expected in 03/1998 GED : - GPA :
Indiana Tech Mishawaka, IN, Expected in : Business Management - GPA :
Indiana University South Bend South Bend, IN, Expected in : Banking And Business Courses - GPA :
Experience
Genesee & Wyoming Inc. - Customer Service Specialist
Livonia, LA, 03/1998 - 04/2021
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exceeded company productivity standards on consistent basis.
Trustco Bank - Head Teller
Schenectady, NY, 01/1997 - 03/1998
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
TCI Of Michiana - Customer Service/Data Entry Supervisor
City, STATE, 02/1992 - 12/1996

Managed a staff of 18 individuals in the two different departments at the same time.

  • Interviewed and trained incoming data entry employees, assuring successful transitioning of trainees.
  • Planned and developed data entry documentation and instructions to optimize data delivery.
  • Reviewed entire system database for compliance with data requirements specified by vendor and team members.
  • Communicated with coworkers regarding deadlines and project milestones.

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Resume Overview

School Attended

  • Elkhart Career Center
  • Indiana Tech
  • Indiana University South Bend

Job Titles Held:

  • Customer Service Specialist
  • Head Teller
  • Customer Service/Data Entry Supervisor

Degrees

  • GED
  • Some College (No Degree)
  • Some College (No Degree)

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