Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable, friendly and solution-oriented, 40 plus years of experience in customer service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
- Understanding Customer Needs
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Customer Satisfaction the first time
- Positive person friendly and punctual
- Multitasking and Prioritization
- Verbal and Written Communication
- Creative Problem Solving
- Proactive Self-Starter
- Team-Oriented and Cooperative
Livonia, LA, 03/1998 - 04/2021
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved inquiries to consistently meet performance benchmarks.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Exceeded company productivity standards on consistent basis.
Schenectady, NY, 01/1997 - 03/1998
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
- Kept teller window areas clean, organized and fully stocked.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Welcomed customers and offered pleasant service during entire transaction.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
City, STATE, 02/1992 - 12/1996
Managed a staff of 18 individuals in the two different departments at the same time.
- Interviewed and trained incoming data entry employees, assuring successful transitioning of trainees.
- Planned and developed data entry documentation and instructions to optimize data delivery.
- Reviewed entire system database for compliance with data requirements specified by vendor and team members.
- Communicated with coworkers regarding deadlines and project milestones.
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Resume Overview
School Attended
- Elkhart Career Center
- Indiana Tech
- Indiana University South Bend
Job Titles Held:
- Customer Service Specialist
- Head Teller
- Customer Service/Data Entry Supervisor
Degrees
- GED
- Some College (No Degree)
- Some College (No Degree)
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