(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable, friendly and solution-oriented, 40 plus years of experience in customer service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Customer Satisfaction the first time
  • Positive person friendly and punctual
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Creative Problem Solving
  • Proactive Self-Starter
  • Team-Oriented and Cooperative
Education and Training
Elkhart Career Center Elkhart, IN, Expected in 03/1998 GED : - GPA :
Indiana Tech Mishawaka, IN, Expected in : Business Management - GPA :
Indiana University South Bend South Bend, IN, Expected in : Banking And Business Courses - GPA :
Genesee & Wyoming Inc. - Customer Service Specialist
Livonia, LA, 03/1998 - 04/2021
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exceeded company productivity standards on consistent basis.
Trustco Bank - Head Teller
Schenectady, NY, 01/1997 - 03/1998
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
TCI Of Michiana - Customer Service/Data Entry Supervisor
City, STATE, 02/1992 - 12/1996

Managed a staff of 18 individuals in the two different departments at the same time.

  • Interviewed and trained incoming data entry employees, assuring successful transitioning of trainees.
  • Planned and developed data entry documentation and instructions to optimize data delivery.
  • Reviewed entire system database for compliance with data requirements specified by vendor and team members.
  • Communicated with coworkers regarding deadlines and project milestones.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Elkhart Career Center
  • Indiana Tech
  • Indiana University South Bend

Job Titles Held:

  • Customer Service Specialist
  • Head Teller
  • Customer Service/Data Entry Supervisor


  • GED
  • Some College (No Degree)
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: