customer service specialist resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Diligent Retail Associate and Customer Service Specialist skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.
Skills
Process optimization
CRM
Conflict mediation
Data evaluation
Project management
Customer Service
Problem Resolution
Report generation
Call Center Operations
Shipping and receiving understanding
System implementation
Problem-solving abilities
Adaptive team player
Education and Training
Brandywine High SchoolWilmington, DEExpected in 05/2006 ā āHigh: - GPA:
Certifications
Communication - 10+ years
Problem Solving - 10+ years
Leadership - 6 years
Teamwork - 10+ years
Interpersonal Communication - 10+ years
Adaptability - 10+ years
Computer Literacy - 10+ years
Conflict Resolution - 10+ years
Experience
Geo Group Inc. - Customer Service Specialist Lovejoy, GA, 02/2019 - 03/2020
Handled routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat-channels through effective communication and problems solving skill s.
Navigated a computerized system for responding and/or troubleshooting to customer questions.
I have excellent verb al communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
Assisted over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat.
I always had empathy for customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.
Utilized multiple systems to respond to,troubleshoot and document customer inquiries.
Learned to leverage 2 standard screens, verbatim scripts and procedures. Upheld the Discover Financial brand by providing industry-leading care and innovative solutions.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Rbc Bearings - Customer Service Belton, SC, 06/2017 - 02/2019
I was responsible for communicating with small business owners regarding their current and overdue accounts.
This also included servicing the customers questions and establishing and negotiating a repayment agreement.
This role at PayPal allowed me to assist in managing profitability and making a difference daily.
In this role I was responsible for continuing to develop new strategies to approach any challenges that may come my way.
As a Collections Specialist at PayPal I utilized judgment to analyze the business owners ability to pay and establish a repayment plan.
I communicated with business owners regarding their advances.
I discussed alternative solutions based on a review of financial and bank statements.
I performed creative skip tracing techniques to locate customer s.
I documented all communications with business owners related to discoveries and investigations.
I also assisted customers with disputes and inquiries and reconciling payment history.
Led training of new and existing staff, assessing skill levels to develop individual training, addressing strengths and weaknesses.
Demonstrated in-depth knowledge of products, services and policies to coach team members.
Resolved complex customer issues by identifying source of customer's issue and resolving in timely manner.
Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
Torrid - Sales Associate Altoona (Outlets Of Des Moines), IA, 01/2016 - 06/2017
I had to meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services.
I ensured CRM software is accurate and up to date on daily basis. Managed the customer relationship from initial call, through close to resolve on the first call or escalate appropriately.
I delivered best-in-class customer experience and represented Comcast Business Services in a professional and courteous manner to prospects and customers.
I had to keep up-to-date on product knowledge, industry information, and competitive landscape.
I was always regularly, consistent and punctual with attendance.
I had to be able to work nights and weekends,variable schedule(s) and overtime as necessary.
Answered incoming telephone calls to provide store, products and services information.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Negotiated and closed deals with minimal oversight.
Accomplishments
WOW Award Recipient Bank of America 2015
100% Customer Service Satisfaction Award Recipient Bank of America 2015
Ranked #1 Employee for 4 Consecutive Months Bank of America 2015
Excellent Customer Service/Voice of the Customer Score Comcast 2016
Recognition for meeting all CORE Metrics Comcast 2016
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