customer service specialist resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized and educated with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Skills
Business Development & Management & Operations
Account Management
Document Management/Technical Writing & Review
Budgeting and Cash Flow Management
Application Support Configuration & Analysis
Content Management
Public speaking
Technical and customer service & support
Work History
06/2021 to CurrentCustomer Service SpecialistUniversity Of Colorado | Colorado Springs, CO,
Established outstanding customer care standards enabling cross functional training with sensitive clients and reincorporated companies
Manage over 50 calls daily
Educate domestic and international customers on internal process compliance, reading and understanding financial statements and terms
Exercise tact and discretion in fast paced, stressful environment
Provide cybersecurity first line of defense with high attention to detail and communication skills to protect share/stakeholders from fraud using anti-bribery, corruption & anti-money laundering knowledge
Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
11/2017 to 07/2021Systems Operator IIChurchill Downs Inc, United Tote | City, STATE,
Improved naming conventions for reporting needs on 5 different system to reduce risk of configuration issues
Conceptualized processes with management, vendors and customers to improve efficiencies in deliverables and improve accuracy for communications
Advised management on daily workflow and reporting needs for various customers and agencies during company reorganization
Analyzed financial & transaction data to provide resolutions to transaction discrepancies with data modeling tools
Conducted research in order to comply with and understand contracts, statutes, regulations and laws in different states, regions and counties to accurately configure system requirements
Worked with cross functional teams to test and upgrade application software
10/2007 to 08/2017Founder/ManagerStay, Play! Doggie Daycare/Kuchta Enterprises LLC | City, STATE,
Founded award winning pet care B2C retail services organization
Collaborated with ad agencies, customers and employees to define market and achieve growth
Managed day-to-day business operations.
Documented processes, procedures and iterations used for operations, financial & HR management
Delivered 20% average sales growth through multi-channel distribution during life of business
Education
Expected in 12/2009 to to Associate of Science | Business AdministrationUniversity of Louisville, Louisville, KY, GPA:
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