High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in medical sales to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Currently pursuing a new professional opportunity with a growing team in Medical or Pharmaceutical Sales.
Skills
Sales
Sales Goals
Product Knowledge
Excellent problem solving skills
Windows operating systems
Product sales
Customer service
Teamwork/Collaboration
Courteous with Strong Service Mindset
Efficient and Detail-Oriented
Multitasking and Prioritization
Order and Refund Processing
Issue and Complaint Resolution
Verbal and Written Communication
Call Centers
CRM Software
Experience
07/2019 to Current
Customer Service SpecialistTransport Corporation Of America, Inc. – Birmingham, AL,
Assist customers book their vacations, process payments, help them with any other issues and review travel requirements. Provide exceptional customer service and keep the customer happy
01/2003 to Current
Office Manager/Tax Preparer/Tax AnalystAaa Auto Club – Clearwater, FL,
Managed tax office and employees.
Reviewed, prepared, filed and amended professional tax returns for both individuals and small businesses.
Handled all incoming business and client requests for information.
Communicated with IRS office personnel and banks on various tax related issues.
Additional duties included e-filing, tax refund check printing and issuance.
Closed mortgage loans such as: refinances, purchases, home equity line of credit, reverse mortgages and loan modifications; worked with several title, mortgage and escrow companies.
Performed notary services such as: jurats, acknowledgements, affirmations, oaths and notarizations.
Managed approximately 30 incoming calls, emails and faxes per day, from customers.
Administered oath to document signers to obtain affirmation of truth.
Met with clients in a business environment to witness signings.
09/2019 to 09/2021
Travel AgentWorKing Solutions – City, STATE,
Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
01/2010 to 01/2011
Technical Support SpecialistSutherland Global Services – City, STATE,
Provided remote support and assisted clients with troubleshooting and fixing network /broadband issues; Other tasks included installing and configuring computer systems, diagnosing software faults and solving technical problems, over the phone.
Also, assisted clients with configuring internet browsers, vpn applications, contact applications such as Avaya and removing and re-installing anti-virus and firewall applications, as needed.
Fielded average of 40 inbound phone calls to deliver effective support and remotely resolve service issues.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
08/1998 to 01/2002
Account Rep/Customer Support SpecialistOwens And Minor, Inc – City, STATE,
Medical distribution business: called on several accounts that we serviced such as: hospitals, surgery centers and clinics.
Worked with several departments within the places I visited such as: OR, ER, labor and delivery, central supply, purchasing and accounting departments to ensure that any errors or problems were taken care of.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Took inbound calls and helped expedite customer orders, handled invoice issues and worked on urgent same day orders.
Made outbound calls to check on customer satisfaction and/or corrected any issues that might have occurred with them.
Described and explained details about over 50 medical supplies options to inform customers and guide purchasing decisions.
Education and Training
Expected in to to
Associate: Eastern Illinois University - Charleston, IL GPA:
Pre - Engineering
Expected in to to
Bachelor of Science: Business Management Christian Brothers University - Memphis, TN GPA:
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