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customer service specialist resume example with 13+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seasoned Direct Air Support Center Chief, offering 12 years of service in United States Marine Corps Reserves. Intelligent, insightful and well-organized with excellent decision-making abilities and sound judgment. Ready to take on challenging, growth-oriented position dedicated to Air Operations.

Skills
  • Behavioral Management
  • High-energy attitude
  • Microsoft Office expertise
  • Exemplary verbal communications
  • High stress tolerance
  • Safety measures
  • Relaying critical information
  • Advanced communications control systems
  • Reporting and documentation
  • Team management
Experience
07/2017 to Current Customer Service Specialist The Cooper Companies | San Ramon, CA,
  • Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluate customer account information to assess current issues and determine potential solutions.
  • Manage over 100 calls daily from clients in need of technical assistance to resolve firearms performance issues.
  • Uphold strict quality control policies and procedures during customer interactions.
  • Collaborate with colleagues to provide exceptional customer service support.
  • Develop technical proficiency with company product.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
08/2008 to Current United States Marine Jefferson College | Hillsboro, MO,
  • Serve as the Staff Non Commissioned Officer in charge of 130 Marines.
  • Perform as the Direct Air Support Operations (DASC) Crew Chief and DASC Chief for simulated/live exercises.
  • Responsible for the development and implementation of the training plan.
  • Develop a comprehensive training database that includes all annual and semi annual requirements for all personnel.
  • Maintain accountability of personnel, gear and equipment worth over 10 million dollars.
  • Ensure that all training is accurately recorded, tracked and maintained along with all applicable orders and directives.
  • Provide mentorship, leadership and supervision while ensuring mission accomplishment.
  • Foster the development of junior Marines.
  • Train and Instruct subordinates and supporting units on DASC operations.
  • Adhere to all clearance protocols while utilizing sensitive information.
  • Adhere to HIPPA laws and Operations Security (OPSEC)
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
08/2015 to 06/2017 Mental Health Counselor State Of Idaho | Rupert, ID,
  • Accurately document all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Provide clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Deliver seamless care, minimizing misuse and diversion through close collaboration with peers.
  • Gain complete knowledge of relevant statutes, case laws, ethical codes and regulations to adhere to best practice standards for the professional practice of counseling.
  • Collaborate closely with treatment team to appropriately coordinate client care services.
  • Provide in-depth counseling for clients with paranoid Schizophrenic, Bipolar Disorder or Borderline Personality Disorder issues and created plans for coping.
  • Encourage treatment plan regiment through positive reinforcement.
  • Adhere to HIPPA Laws and security regulations.
01/2009 to 11/2011 Psychiatric Technician Vermont State Hospital | City, STATE,
  • Organize treatment projects that focused on problem solving skills, and creative thinking.
  • Monitor clients for behavioral assessments and changes in mood.
  • Consult with doctors and nurses about client medication changes, medicine compliance, and efficacy of medications.
  • Provide clients anger management techniques, relaxation skills, impulse control, social skills, coping mechanisms and functional living skills.
  • Collaborate closely with treatment team to coordinate client care services and external resources such as school and community outreach.
  • Conduct comprehensive risk assessments and mitigation strategies during one on one care.
  • Plan, prepared and served meals according to dietary needs of clients.
  • Provide comfort, encouragement, and reassurance through hope and healing techniques.
  • Adhere to HIPPA Laws and security regulations.
Education and Training
Expected in Bachelor of Science | Psychology Norwich University, Northfield, VT GPA:
  • Norwich Women's Rugby Football Club Member
  • Army Corps of Cadets Member
  • United States Marine Corps ROTC Member
Expected in 01/2022 Bachelor of Science | Forensic Psychology Concentration Southern New Hampshire University, Hooksett, NH, GPA:
Expected in 05/2017 Certificate | Tactical Data Links Capabilities Multi -TADIL Advance Joint Interoperability Course, North Carolina , GPA:
Activities and Honors
  • Member, Worcester Shamrocks Women's Rugby Club
  • Member, Dominican Republic National 7's Women's Rugby Club
  • Toys for Tots volunteer
Certifications
  • First Aid/CPR/ Fire Extinguisher
  • SAP Certified Application Associate
  • HIPPA
  • Suicide Prevention Instructor Certified
  • Automated External Defibrillator Certified
  • Combat Life Saving Course
  • Secret Clearance

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Resume Overview

School Attended

  • Norwich University
  • Southern New Hampshire University
  • Multi -TADIL Advance Joint Interoperability Course

Job Titles Held:

  • Customer Service Specialist
  • United States Marine
  • Mental Health Counselor
  • Psychiatric Technician

Degrees

  • Bachelor of Science
  • Bachelor of Science
  • Certificate

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