Customer Service Specialist Resume Example Company Name

CUSTOMER SERVICE SPECIALIST

Summary

Seasoned Direct Air Support Center Chief, offering 12 years of service in United States Marine Corps Reserves. Intelligent, insightful and well-organized with excellent decision-making abilities and sound judgment. Ready to take on challenging, growth-oriented position dedicated to Air Operations.

Skills

Behavioral Management
High-energy attitude
Microsoft Office expertise
Exemplary verbal communications
High stress tolerance

Safety measures
Relaying critical information
Advanced communications control systems
Reporting and documentation
Team management

Experience

Company Name | City, StateCustomer Service Specialist07/2017 - Current

Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluate customer account information to assess current issues and determine potential solutions.
Manage over 100 calls daily from clients in need of technical assistance to resolve firearms performance issues.
Uphold strict quality control policies and procedures during customer interactions.
Collaborate with colleagues to provide exceptional customer service support.
Develop technical proficiency with company product.
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Company Name | City, StateUnited States Marine 08/2008 - Current

Serve as the Staff Non Commissioned Officer in charge of 130 Marines.
Perform as the Direct Air Support Operations (DASC) Crew Chief and DASC Chief for simulated/live exercises.
Responsible for the development and implementation of the training plan.
Develop a comprehensive training database that includes all annual and semi annual requirements for all personnel.
Maintain accountability of personnel, gear and equipment worth over 10 million dollars.
Ensure that all training is accurately recorded, tracked and maintained along with all applicable orders and directives.
Provide mentorship, leadership and supervision while ensuring mission accomplishment.
Foster the development of junior Marines.
Train and Instruct subordinates and supporting units on DASC operations.
Adhere to all clearance protocols while utilizing sensitive information.
Adhere to HIPPA laws and Operations Security (OPSEC)
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Company Name | City, StateMental Health Counselor 08/2015 - 06/2017

Accurately document all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Provide clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Deliver seamless care, minimizing misuse and diversion through close collaboration with peers.
Gain complete knowledge of relevant statutes, case laws, ethical codes and regulations to adhere to best practice standards for the professional practice of counseling.
Collaborate closely with treatment team to appropriately coordinate client care services.
Provide in-depth counseling for clients with paranoid Schizophrenic, Bipolar Disorder or Borderline Personality Disorder issues and created plans for coping.
Encourage treatment plan regiment through positive reinforcement.
Adhere to HIPPA Laws and security regulations.

Company Name | City, StatePsychiatric Technician01/2009 - 11/2011

Organize treatment projects that focused on problem solving skills, and creative thinking.
Monitor clients for behavioral assessments and changes in mood.
Consult with doctors and nurses about client medication changes, medicine compliance, and efficacy of medications.
Provide clients anger management techniques, relaxation skills, impulse control, social skills, coping mechanisms and functional living skills.
Collaborate closely with treatment team to coordinate client care services and external resources such as school and community outreach.
Conduct comprehensive risk assessments and mitigation strategies during one on one care.
Plan, prepared and served meals according to dietary needs of clients.
Provide comfort, encouragement, and reassurance through hope and healing techniques.
Adhere to HIPPA Laws and security regulations.

Education and Training

Norwich University | City, StateBachelor of Science in Psychology

Norwich Women's Rugby Football Club Member
Army Corps of Cadets Member
United States Marine Corps ROTC Member

Southern New Hampshire University | CityBachelor of Science in Forensic Psychology Concentration Expected in 01/2022

Multi -TADIL Advance Joint Interoperability Course | CityCertificate in Tactical Data Links Capabilities 05/2017

Activities and Honors

Member, Worcester Shamrocks Women's Rugby Club
Member, Dominican Republic National 7's Women's Rugby Club
Toys for Tots volunteer

Certifications

First Aid/CPR/ Fire Extinguisher
SAP Certified Application Associate
HIPPA
Suicide Prevention Instructor Certified
Automated External Defibrillator Certified
Combat Life Saving Course
Secret Clearance

Resume Overview

School Attended

Norwich University
Southern New Hampshire University
Multi -TADIL Advance Joint Interoperability Course

Job Titles Held:

Customer Service Specialist
United States Marine
Mental Health Counselor
Psychiatric Technician

Degrees

Bachelor of Science in Psychology
Bachelor of Science in Forensic Psychology Concentration
Certificate in Tactical Data Links Capabilities

Customer Service Specialist Resume Example

Resume Score: 80%

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