Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service specialist with 3 years of experience in customer care . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Bilingual
  • Excellent Customer Service
  • Strong organization skills
  • Interpersonal Skills
  • Result oriented
  • Microsoft Excel certified
  • Microsoft Word expertise
  • Data entry
Work History
02/2022 to Current Front Desk Receptionist/ Chiropractic Assistant Geoship | Nevada City, CA,
  • Maintained files and records
  • Answered multi-line phone
  • Monitored office supplies
  • Coordinated pick-up and delivery of express mail services.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Performed electric muscle stimulation, massage and mechanical traction.
  • Taught patients about medications, procedures and care plan instructions.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
09/2019 to 09/2021 Customer Service Specialist Endo1 Partners | New York, NY,


  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Answered average of 40 calls and emails per day, addressing customer inquiries, solving problems and providing product information.
  • Conferred with customers about concerns with products or services to resolve problems and drive.
  • Described and explained details about BUGATCHI clothing options to inform customers and guide purchasing decisions.
  • Educated customers on promotions to enhance sales.
05/2018 to 09/2019 Sales & Operations Administrative Assistant COR Injury Centers | City, STATE,
  • Returned phone calls and emails in a timely manner.
  • Fostered strong customer relationships by responding promptly, accommodating specific needs and exceeding expectations.
  • Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
01/2017 to 02/2018 Receptionist/Administrative Assistant Company Name | City, State,
  • Checked in and and checked out patients.
  • Coordinated daily and weekly schedules and monthly calendars.
  • Spoke with Law Firms and Auto Insurances.
  • Updated patient files.
  • End of Day Reports, as well as End of Month Reports.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Received and screened a high volume of 40 calls a day; internal and external communications, including email and mail.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Education
Expected in High School Diploma | NORTH PARK HIGH SCHOOL, Opa Locka , FL, GPA:

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Resume Overview

School Attended

  • NORTH PARK HIGH SCHOOL

Job Titles Held:

  • Front Desk Receptionist/ Chiropractic Assistant
  • Customer Service Specialist
  • Sales & Operations Administrative Assistant
  • Receptionist/Administrative Assistant

Degrees

  • High School Diploma

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