Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Customer service specialist
  • Residential customer service
  • Customer service skills
  • Providing customer service
  • Excellent customer service
  • Customer service and support
  • Customer service excellence
  • Customer service and assistance
  • Customer service
Experience
03/2017 to Current
Customer Service Specialist Geoship Nevada City, CA,
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers warmly and responded to requests for information.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
12/2009 to 04/2019
Certified Tax Preparer H&r Block Inc. City, STATE,
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
  • Applied federal and state government regulations to prepare accurate and compliant tax returns for clients in [Industry].
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Managed deliverables such as tax returns, extensions and tax planning calculations.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Produced work papers and lead sheets, tax projects and payment estimations.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
01/2006 to 03/2017
Cashier Specialist A1 Irrigation Hardware City, STATE,
  • Worked closely with front-end staff to assist customers.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Built and maintained effective working relationships with peers and upper management.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
  • Created and prepared annual budgets and goals for store with [Software] and [Software].
  • Contributed to positive, organized store appearance through [Action] and [Action].
Education and Training
Expected in
: Business Administration
Palomar College - San Marcos, CA
GPA:
Expected in 06/2003
High School Diploma:
Valley Center High School - Valley Center, CA
GPA:
Expected in 11/2009
: Certified Tax Professional
H&R Block - Escondido, CA
GPA:

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Resume Overview

School Attended

  • Palomar College
  • Valley Center High School
  • H&R Block

Job Titles Held:

  • Customer Service Specialist
  • Certified Tax Preparer
  • Cashier Specialist

Degrees

  • High School Diploma

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