To obtain a challenging and fulfilling career skills,
Communication skills, and customer service. I have advance customer service skills that sets me aside from others. I can change a bad situation into a good situation leaving customers satisfied.
,.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Store maintenance ability
Inventory control familiarity
Top sales performer
Telephone inquiries specialist
Adaptive team player
Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Grammar, Internet research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type [X] WPM, 10-Key, Account Management, Active listening, Calendaring, Client relations, Computer proficiency, Coordination, Typing, Vendor Management, Writing
Computed Data Reports
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Consistently generated additional revenue through skilled sales techniques.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
CUSTOMER SERVICE SKILLS02/2014 to 03/2017Dollar Tree CorporationOlive Branch, MS
Responsible for making the customers happy ensuring that shopping in our local areas of the store went well.
I was also responsible for the nightly inventory keeping log of the sales on my shift.
I was also on the safety committee team.
The team came up with ways to be safe to reduce accidents.
01/2012 to 01/2014GenCorp corporationMemphis, TN
Temp Agent02/2008 to 02/2012Versant Staffing AgencyOlive Branch, MSDeveloped highly empathetic client relationships and earned reputation for job staffing.Excelled in exceeding apllicants on file. Created new processes and systems for increasing employment with different companies.Trained employees quarterly. Cross-trained and provided back-up for other customer service representatives when needed.
01/2006 to 01/2008Walmart corporationBatesville, MS
01/2004 to 01/2006Popeyes corporationSenatobia, MS
COMPLETEDNORTH PANOLA HIGH SCHOOLCOMPLETED
inventory, safety, sales10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type [X] WPM, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension