Customer Service Shift Manager Resume Example
Life is full of surprises and full of opportunities and I am open to ensuring my success by my willingness to learn anything new. I succeed at everything I do because I have a great attitude, welcome challenges, and thrive in situations that are unfamiliar. I seek a chance to be given opportunity because I have drive and am not afraid to put in hard work and start at the bottom. Opportunities can be in many forms anything that I can learn are priceless skills I just need a chance to shine!
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Met operational objectives by establishing qualified staff, promoting adherence to all regulations and providing outstanding customer service.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Fostered strong relationships with customers and suppliers by conveying and maintaining communication.
- Directed all day-to-day operations of facility to provide safe and enjoyable guest experience.
- Empowered staff members to contribute to continuous improvement, quality and growth of company by acknowledging their effort and hard work.
Organized and lead variety of small and large group activities.
- Protected safety of every person enjoying recreational activities at Silver Springs Rex Center by enforcing disciplined and consistent policies.
- Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
- Mediated conflicts between campers.
- Established, identified and assessed event goals and intended outcomes.
- Organized and lead daily activities such as field trips for groups.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care.
- Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
- Oversaw event calendar and planning for days camp and kids zone as well as after school programs-area projects.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Explained principles, techniques and safety requirements of different activities to participants to prevent injury.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Kept stations stocked and ready for use to maximize productivity.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Adhered to all regulatory standards regarding safe and sanitary food prep.
- Executed proper techniques when preparing menu item ingredients.
- Cooked food following specific measurements and recipes.
- Verified food was cooked properly by regulating temperature of ovens, broilers, grills and roasters.
- Sliced and prepared meats to prepare for cooking and assembly of menu items.
- Improved line station efficiency.
- Improved overall kitchen efficiency through motivation and leading.
Community College of Southern NV | City, State
Helped my family start their own Bridal Planning and Photography Business. This business opened in 2014 and sadly closed the doors in 2016. I was able to be a part of this thriving business from the ground up. It was even voted one of the fastest thriving businesses. I helped with office duties, set up photography equipment since I took 4 years of photography in school. I also gained experience setting up and tearing down booths at wedding events not to mention all the tasks it took in day of weddings with all the preparation.
I enjoy spending time with family especially my daughter. I love playing the guitar whenever I get a chance. I also enjoy being a free lance music producer helping friends mix beats-music helps the soul! I thrive on helping people and enjoyed taking care of my elderly grandmother and all that entailed driving her to appointments as well as day to day care.
I am blessed to participate when needed serving the homeless at St. Timothys in Henderson along side my grandmothers church.
I have a special place in my heart in helping others and loved helping my other grandma open the doors to her church in South Dakota from labor work to volunteering to social media posts or in person events.
Hard Rock Hotel has an outreach program and my grandma calls on me often to donate my time at marathons to home shelters to charity events.
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Resume Overview
School Attended
- Community College of Southern NV
Job Titles Held:
- Customer Service Shift Manager
- Lead Recreation Assistant
- Prep Cook and Delivery Driver
Degrees
- 05/2017 High School Diploma
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