Customer Service Shift Manager Resume Example

Organized and lead variety of small and large group activities.

• Protected safety of every person enjoying recreational activities at Silver Springs Rex Center by enforcing disciplined and consistent policies.
• Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
• Mediated conflicts between campers.
• Established, identified and assessed event goals and intended outcomes.
• Organized and lead daily activities such as field trips for groups.
• Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
• Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care.
• Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
• Oversaw event calendar and planning for days camp and kids zone as well as after school programs-area projects.
• Helped participants enjoy activities while ensuring adherence to protocol.
• Explained principles, techniques and safety requirements of different activities to participants to prevent injury.
• Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.

• Kept stations stocked and ready for use to maximize productivity.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
• Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
• Adhered to all regulatory standards regarding safe and sanitary food prep.
• Executed proper techniques when preparing menu item ingredients.
• Cooked food following specific measurements and recipes.
• Verified food was cooked properly by regulating temperature of ovens, broilers, grills and roasters.
• Sliced and prepared meats to prepare for cooking and assembly of menu items.
• Improved line station efficiency.
• Improved overall kitchen efficiency through motivation and leading.