Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Decision Making
Performance Management
Coaching and Mentoring
Report Preparation and Analysis
Handling Customer Complaints
Schedule Coordination
Documentation and Recordkeeping
Friendly and Relatable
Honesty and Integrity
Multitasking and Prioritization
Customer Service Management
Remote Work Coordination
Attention to Detail
Work History
07/2021 to 11/2021
Customer Service Sales RepresentativeLkq Corp – Cincinnati, OH,
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
Exceeded call monitoring expectations through accurate reporting and processing.
Selected correct products based on customer needs, product specifications and applicable regulations.
Negotiated prices, terms of sales and service agreements.
Exceptional computer skills
Informed customers of promotions to increase sales productivity and volume.
Answered and directed 40calls per hour to manage customer accounts, respond to service queries and cancel accounts
09/2018 to 04/2021
Customer Service RepresentativeUline, Inc. – Fort Lauderdale, FL,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Cultivated customer loyalty, promoted repeat business and improved sales.
Answered constant flow of customer calls with minimal wait times.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
09/2013 to 07/2018
Secretary/Front Office ManagerMidland Care Connection – Emporia, KS,
Arranged corporate and office conferences for company employees and guests.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Prepared meeting materials and took clear notes to distribute to stakeholders.
Sourced vendors for special project needs and negotiated contracts.
Managed office operations while scheduling appointments for department managers.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Maintained computer and physical filing systems.
Developed standard operating procedures for all administrative employees.
01/2012 to 09/2013
Medical AssistantSamuel Chiropractic Clinic, P.A – City, STATE,
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Documented vital signs and health history for patients in clinic and hospital environments.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Taught patients about medications, procedures and care plan instructions.
Obtained pre- and post-treatment vital signs and weight.
Called and faxed pharmacies to submit prescriptions and refills.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Prepared initial patient charts for admission.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Sanitized, restocked and organized exam rooms and medical equipment.
Ordered and prepared reagents and supplies.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Education
Expected in 01/2022
Associate of Applied Science: Ultimate Medical Academy - Clearwater, FL, GPA:
Expected in 08/2014
High School Diploma: AC Flora High School - Columbia,SC, GPA:
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