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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Decision Making
  • Performance Management
  • Coaching and Mentoring
  • Report Preparation and Analysis
  • Handling Customer Complaints
  • Schedule Coordination
  • Documentation and Recordkeeping
  • Friendly and Relatable
  • Honesty and Integrity
  • Multitasking and Prioritization
  • Customer Service Management
  • Remote Work Coordination
  • Attention to Detail
Work History
07/2021 to 11/2021
Customer Service Sales Representative Lkq Corp Cincinnati, OH,
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
  • Exceeded call monitoring expectations through accurate reporting and processing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Exceptional computer skills
  • Informed customers of promotions to increase sales productivity and volume.
  • Answered and directed 40calls per hour to manage customer accounts, respond to service queries and cancel accounts
09/2018 to 04/2021
Customer Service Representative Uline, Inc. Fort Lauderdale, FL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
09/2013 to 07/2018
Secretary/Front Office Manager Midland Care Connection Emporia, KS,
  • Arranged corporate and office conferences for company employees and guests.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Sourced vendors for special project needs and negotiated contracts.
  • Managed office operations while scheduling appointments for department managers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Maintained computer and physical filing systems.
  • Developed standard operating procedures for all administrative employees.
01/2012 to 09/2013
Medical Assistant Samuel Chiropractic Clinic, P.A City, STATE,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Taught patients about medications, procedures and care plan instructions.
  • Obtained pre- and post-treatment vital signs and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Prepared initial patient charts for admission.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Ordered and prepared reagents and supplies.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Education
Expected in 01/2022
Associate of Applied Science:
Ultimate Medical Academy - Clearwater, FL,
GPA:
Expected in 08/2014
High School Diploma:
AC Flora High School - Columbia,SC,
GPA:

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Resume Overview

School Attended

  • Ultimate Medical Academy
  • AC Flora High School

Job Titles Held:

  • Customer Service Sales Representative
  • Customer Service Representative
  • Secretary/Front Office Manager
  • Medical Assistant

Degrees

  • Associate of Applied Science
  • High School Diploma

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