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Customer Service Sales Representative Resume Example

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CUSTOMER SERVICE SALES REPRESENTATIVE
Professional Summary

Diligent Nursing professional with demonstrated success in emergency patient care. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills accompanied with sound clinical judgment. Healthcare professional with exceptional customer service skills combined with demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, excellent communicator and multitasker well-versed in mainframe operations, daily reporting and data management.

Skills
  • Preventative health
  • Patient Care Planning
  • Healthcare management
  • Healthcare Administration
  • Strong clinical judgment
  • Medication Administration
  • Front office manager with proficiency in operating fax and other office equipment.
  • Spreadsheet management
  • Database administration
  • Administering medication
  • Acute care expertise
  • Oral and writing communication
  • Invoicing and Billing
  • Treatment plan development
  • Conflict resolution
  • Account management
  • Windows applications proficiency (MS Office, etc)
  • Customer Accounts Management
Work History
Customer Service Sales Representative, 07/2020 to Current
Company Name – City, State
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
Customer Service Representative, 02/2016 to 06/2020
Company Name – City, State
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained up-to-date knowledge of store policies regarding payments, events bookings and catering.
  • Trained new employees when required, Created new processes and
    systems for increasing customer service satisfaction like feed back boxes and questionnaire forms at end of their stay.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Educated customers on promotions to enhance sales.
Registered Nurse, 11/2009 to 12/2015
Company Name – City, State
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
Education
Bachelor of Nursing: Adult Nursing, 11/2009
University Of West London (TVU) - City
GNVQ, Health And Social Care, 11/2003
Lewisham College - City
High School Diploma GCSE: 10/2001
Plumstead Manor Secondary School - City
Reference

Available on request.

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Resume Overview

School Attended

  • University Of West London (TVU)
  • Lewisham College
  • Plumstead Manor Secondary School

Job Titles Held:

  • Customer Service Sales Representative
  • Customer Service Representative
  • Registered Nurse

Degrees

  • Bachelor of Nursing : Adult Nursing , 11/2009
    GNVQ, Health And Social Care , 11/2003
    High School Diploma GCSE : 10/2001

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