customer service sales representative resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Driven producer with unwavering commitment to customer service to build productive relationships to win customer loyalty. Offering over 10 years of experience in handling customer inquiries, complaints and billing questions. Commended for persuasiveness, dependability and intense customer focus.

  • Customer service and care
  • Strategy development
  • Problem-solving skills
  • Organizational skills
  • Claims Information Gathering
  • CRM Software
  • Service-Oriented
  • Customer Referrals
  • Upselling and Cross-selling
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Service-Oriented
  • Customer Referrals
  • Upselling and Cross-selling
  • Service-Oriented
  • Customer Referrals
  • Upselling and Cross-selling
04/2022 to Current Customer Service & Sales Representative American Family Insurance | Kokomo, IN,
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Applied basic insurance underwriting knowledge to evaluate and analyze information.
  • Navigated computer system to look up customer information and update policies.
  • Verified clients received optimal coverage by thoroughly researching available providers and coverage and premiums.
  • Upsold products to policyholders and potential new clients.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Explained coverage options to potential policyholders, answering questions or concerns.
08/2021 to 08/2022 Color Guard Dance Technician Cubesmart | Curtis Bay, MD,
  • Assist in designing fall marching band show, choreographing,& cleaning for all pieces of equipment & dance, design winter guard show.
  • Worked with coaches and trainers to understand and implement improvement strategies.
  • Developed and maintained key relationships fellow athletes, coaching staff and school administrators and professors.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Managed exercise, conditioning and flexibility improvement programs.
  • Prepared student groups for competitions with routines, exercise regimens and instruction on specific techniques.
  • Developed choreography for up to 40 dancers for competitive performances.
  • Helped students understand rhythm, leaps, turns and posture.
  • Developed new choreography for shows and organized rehearsals with team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
09/2021 to 04/2022 Agent Team Member Scott Helenbrook State Farm Insurance Agency | City, STATE,
  • Quoted prices and credit terms to prepare sales contracts.
  • Organized and coordinated meetings and conference calls with various individuals.
  • Collaborated with team members to resolve issues and identify appropriate issues for escalation.
  • Documented caller information in Salesforce.
  • Informed clients of policies and procedures.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Solicited and scheduled meetings with potential clients to build roster.
  • Called prospective clients in market area to explain products offered and qualify leads.
12/2014 to 03/2021 Character Performer/Professional Dancer Walt Disney World Resort | City, STATE,
  • Perform in pre-choreographed shows and parades around Disney World, to entertain guest.
  • Incorporated variety of movement styles into percussive dance routines for stage performance.
  • Developed professional relationships with different dance professionals, choreographers and performers by actively listening and effectively communicating.
  • Performed eye-catching jazz and hip hop routines at theme parks.
  • Performed in multiple roles for Televised and Staged productions by attending daily rehearsals to perfect execution of dance movements.
12/2017 to 12/2018 Inbound Call Center Agent Diamond Resorts | City, STATE,
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Processed customer order, quote and return transactions and offered additional products and services.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Made average of 125 outbound and inbound calls per day.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education and Training
Expected in 2012 to to ADVANCED DIPLOMA | BRUTON HIGH SCHOOL, Williamsburg, VA, GPA:
  • Georgia Resident Property & Casualty License
  • Tennessee Non-Resident Property & Casualty License
  • Florida Non-Resident Property & Casualty License

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Resume Overview

School Attended


Job Titles Held:

  • Customer Service & Sales Representative
  • Color Guard Dance Technician
  • Agent Team Member
  • Character Performer/Professional Dancer
  • Inbound Call Center Agent



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