customer service sales representative resume example with 10+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Experienced in establishing and managing profit-driven sales strategies. Practiced trainer and staff developer with excellent interpersonal and conflict resolution skills. Proficient in meeting company guidelines while improving team efficiency, sales numbers and customer engagement scores.
Customer-oriented, strategic-thinking sales professional with over 3 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels.
Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Assistant manager Sales Representative trained in all aspects of customer relations, contract preparation and route management. Organized, detail-oriented and resourceful. Seeking ground-floor position with growing company.
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Afmic American Family Mutual Insurance Company, S.I. – Phoenix, AZ
- Answered customer questions about products and services and recommended appropriate solutions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Generated quotes, processed payments and documented customer communications.
- Negotiated prices and set up contracts to finalize sales agreements.
- Called potential customers to assess business needs and present value propositions.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Produced sales documents, finalized deals and filed records.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Dsg – Orion, MI
- Taught new associates sales tactics and performance improvement techniques.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Met with entire team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Facilitated cross-functional collaboration with design and production staff to optimize products from ground up and enhance profit margins.
- Oversaw inventory purchases and sales contracts to keep records current and compliant.
- Developed effective sales team members through highly individualized coaching.
- Collaborated closely with management team to recruit top-level sales talent to fill positions within department.
- Established action plans for team members and helped each person attain objectives.
- Opened and closed store, set up registers and secured cash.
- Oversaw office operations and maintained store compliance.
- Developed and encouraged sales and promotional team members.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Chipotle – City, STATE
- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
- Adhered to all regulatory standards regarding safe and sanitary food prep.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Assisted customers with account updates, new service additions and promotional offers.
- Made all meals in accordance with company standards and requirements.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Improved overall kitchen efficiency through [Action], leading to [Result].
- Developed strategies to enhance catering and retail foodservice revenue and productivity goals.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Learned roles of other departments to provide coverage and keep store operational.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
Lower East Side Preparatory High School - Manhattan , NY
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Resume Overview
School Attended
- Lower East Side Preparatory High School
- Lower East Side Preparatory High School
Job Titles Held:
- Customer Service Sales Representative
- Assistant Sales Manager
- Cashier, Cook, Prep
Degrees
- High School Diploma
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