customer service sales representative resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Manager considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.
Skills
Conflict resolution
Interpersonal and written communication
Team liaison
Extremely organized
Pricing tool development
Process implementation
Staff development
Team leadership
Budgeting and finance
Strong verbal communication
Materials preparation
Self-motivated
Project Management
Powerful negotiator
Report preparation
Complaint resolution
Sales expertise
Order Fulfillment
Account management
Warehousing functions
Money handling abilities
Strategic sales knowledge
Stock management
Shipping procedures understanding
Receiving support
Retail store support
POS systems expert
Retail materials management
Stocking and replenishing
Technical Support
Sales Goals
Cross-Selling
Client Needs Assessment
Prospecting Clients
Product Sales
Customer Complaint Resolution
Troubleshooting Technical Issues
Work History
Customer Service Sales Representative, 12/2020 - Current Siteone Landscape Supply, Inc. – Prescott Valley, AZ,
Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Computed total costs and profit requirements for customer sales to provide accurate pricing.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Delivered superior customer service to retain existing customers and attract future customers.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Identified customer needs and achieved service levels that met and exceeded expectations.
Monitored service after sale and implemented quick and effective problem resolutions.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Opened new merchandise and stocked sales floor racks and shelves.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Informed customers of promotions to increase sales productivity and volume.
Planned, designed and maintained landscape for Wet-n-Wild Water Park.
Established strong rapport and long term relationship with client through frequent meetings and evaluations.
Redesigned existing landscaping within property, generating budgets for proposed work and selling the value of each.
Generated creative solutions to existing problems guaranteeing client's ongoing satisfaction.
Monitor budget & expenses.
Maintain records concerning all jobs; prepare reports on operations and activities.
Supervised work crews in the installation and maintenance of landscaping projects, including simple tree removal and planting, to complex landscape design.
Education
High School Diploma: , Expected in 1984 - Salesianum High School - Wilmington Delaware, GPA: Status -
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