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Customer Service Sales Representative Resume Example

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CUSTOMER SERVICE SALES REPRESENTATIVE
Professional Summary

Enthusiastic Sales Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Work History
Customer Service Sales Representative, 08/2019 to CurrentTeleperformance - Salt Lake City, UT
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
Sales Agent, 01/2019 to 08/2019Crisp Connection - Memphis, TN
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Assisted call-in customers with questions and orders.
  • Informed customers of promotions to increase sales productivity and volume.
  • Generated advertising brochure for vendor use.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Copy and Print Supervisor, 07/2018 to 01/2019Office Depot - Memphis, TN
  • Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
  • Maintained efficient functionality of various photocopying and printing equipment.
  • Documented finished work, including work volumes produced, materials used and any incidents or time lost to keep supervisors informed of production activities.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
  • Utilized work order and job instructions to identify necessary materials and quantity requirements.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Amazon Work From Home Customer Service Agent, 06/2015 to 01/2017Amazon.Com Inc. - Seattle, WA
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales
Education
High School Diploma , High School , 05/2013
Memphis Academy of Science & Engineering - Memphis Tn
Business Administration And Management
Southwest Community College - Memphis Tn
Skills
  • Cross-Selling
  • Technical Support
  • Customer Accounts Management
  • MS Office
  • Supervision
  • Customer service
  • Insurance Knowledge
  • Product Sales
  • Product Knowledge
  • Business growth and retention
  • Team building
  • Team management
  • Problem resolution
  • Sales Goals
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Resume Overview

Companies Worked For:

  • Teleperformance
  • Crisp Connection
  • Office Depot
  • Amazon.Com Inc.

School Attended

  • Memphis Academy of Science & Engineering
  • Southwest Community College

Job Titles Held:

  • Customer Service Sales Representative
  • Sales Agent
  • Copy and Print Supervisor
  • Amazon Work From Home Customer Service Agent

Degrees

  • High School Diploma , High School 05/2013
    Business Administration And Management

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