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Customer Service Sales Representative Resume Example

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Elexandra
Walton
Professional Summary

Hardworking Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Trained in project and time management with extensive knowledge of Microsoft Office products, data entry and proven multitasking abilities.

Skills
  • Technical Support
  • Good listening skills
  • Adept multi-tasker
  • Scheduling Flexibility
  • Account management
  • Typing 70 wpm
  • Problem resolution
  • Microsoft applications proficiency
Education
The Academy of Irving ISDIrving, TX05/2009High School Diploma
North Lake CollegeIrving, TXNo Degree: Education
Work History
AT&T- Customer Service Sales Representative
Oklahoma City, OK07/2019 - Current
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Determined customer needs and interests to recommend Wireless, TV, or Internet services to customers.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 90% of issues.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Performed data entry with Clarify to record call notes, suggestions and questions.

Cox Communications- Retention Specialist
Oklahoma City, OK04/2018 - 07/2019
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Sprint Corp.- Lead Technical Support Specialist
Oklahoma City, OK03/2015 - 08/2017
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Monitored systems in operation and input commands to troubleshoot any network or device issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Worked and completed service tickets for device or network issue requests.
McAlister's Deli- Cashier, Prep Cook, Line Cook
Edmond, OK07/2013 - 03/2015
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Bussed and reset 10-20 tables per shift, working efficiently to keep dining room and work areas clean.
  • Greeted and maintained relationships with regular customers.
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Resume Overview

Companies Worked For:

  • AT&T
  • Cox Communications
  • Sprint Corp.
  • McAlister's Deli

School Attended

  • The Academy of Irving ISD
  • North Lake College

Job Titles Held:

  • Customer Service Sales Representative
  • Retention Specialist
  • Lead Technical Support Specialist
  • Cashier, Prep Cook, Line Cook

Degrees

  • High School Diploma
    No Degree : Education

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