31 James Dr. Putnam Valley NY 10579
Home: (845) 603-6031 - Cell: (914)255-5859 - firstname.lastname@example.org
January 22, 2015
Human Resource Director
Metro North Railroad
RE: Conductor Trainee, Position ID 82031, January 21,2014
Dear Hiring Manager,
I read with interest your posting for Conductor Trainee on the MTA jobs posting board. I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your company.
As my resume indicates, I possess more than 25 years of progressive experience in the customer service field.
My professional history includes positions such as customer service and sales representative at Verizon
communications as well as head of security at Deep nightclub.
Most recently, my responsibilities as a customer service representative at Verizon match the qualifications you
are seeking. As a customer service representative, my responsibilities have included analyzing problems and
taking corrective actions, providing professional customer service to customers, and take quick and decisive
action regarding the handling of customer inquiries and complaints. I've developed excellent oral and written
communication skills. My many different positions in security have also helped me to hone my abilities in
dealing with people as individuals and in large crowds. As the head of security at Deep nightclub I supervised
several employees also performing security there. These attributes are similar to ones necessary for the
conductor trainee position.
I have attached my resume for your review and I look forward to speaking with you further regarding your
David F. Millson Jr.
Highly skilled customer service professional with over 30 years of customer interface experience and 10 years experience handling cash
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