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Customer Service /Sales Representative Resume Example

Resume Score: 80%

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Skills
  • Exceptional customer service.
  • Motivated and organized team player and skilled.
  • Committed to excellence.
  • Account development.
  • Processing payments.
  • Opening and closing procedures.
  • Staff training and motivation.
  • Effective customer upselling.
  • Communication.
  • Friendly, positive attitude.
  • Analytical.
Education and Training
High School Diploma: Lincoln High SchoolCity
CUSTOMER SERVICE /SALES REPRESENTATIVE
Summary

Ambitious, coachable, reliable and eager to contribute developed knowledge with management, customer service and sales experience . Result focused with professional image. Adaptable, driven with strong work ethic and ability to thrive in both team-based and individually motivated settings.

Experience
Company Name - Customer Service /Sales RepresentativeCity, State06/2010 - Current
  • Build and maintain knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Accurately maintain updated information on customer accounts.
  • Execute hundreds of outbound calls each week to existing customers.
  • Build and maintain relationships with new customers through cold calling.
  • Answer questions from customers regarding tracking shipments, billing issues, inventory, returns, pricing on items and profitability of items purchased.
  • Listen to customer needs to identify and recommend optimal product selections.
  • Mentor new employees on customer service, and organizing strategies to maximize performance, productivity and team success.
  • Meet and consistently exceed revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Confer with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Company Name - CashierCity, State10/2018 - 05/2019
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Resolved issues with cash registers, card scanners and printers.
  • Operated cash register, collected payments and provided accurate change.
  • Increased sales by upselling other items to customers for purchase.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Company Name - Branch Manager /Supervisor in TrainingCity, State05/2005 - 05/2010
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Led staff meetings for team of 40+ to communicate office goals, territory goals, collection calls, hiring new employees, and overall company objectives.
  • Supervisor in training of territory in which I trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Established ambitious goals for employees and coached them on how to meet and surpass business targets.
  • Upheld and exceeded internal standards and productivity goals.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Inputted customer data into computer system, safeguarding financial and personal information to avoid breaches.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Cold called potential customers.
  • Increased customer base and market share by promoting product through diverse channels.
  • Created bi-weekly schedules for assistant managers and branch managers to keep every shift well-staffed during holidays and busy periods.
  • Maintained accurate cash drawers, and bank deposits.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
Awards

Security Finance

  • Led team to achieve monthly, quarterly and yearly awards. Earning recognition from upper management.
  • Office of the year 2007
  • 2nd in nation for office of the year award.

Galaxy Distributors

  • Grew customer base from zero stores 1,000 in one year.
  • Consistently maintain high customer satisfaction ratings.
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Resume Overview

School Attended

  • Lincoln High School

Job Titles Held:

  • Customer Service /Sales Representative
  • Cashier
  • Branch Manager /Supervisor in Training

Degrees

  • High School Diploma :

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