Customer Service /Sales Representative Resume Example
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Skills
- Exceptional customer service.
- Motivated and organized team player and skilled.
- Committed to excellence.
- Account development.
- Processing payments.
- Opening and closing procedures.
- Staff training and motivation.
- Effective customer upselling.
- Communication.
- Friendly, positive attitude.
- Analytical.
Education and Training
High School Diploma: Lincoln High SchoolCity
CUSTOMER SERVICE /SALES REPRESENTATIVE
Summary
Ambitious, coachable, reliable and eager to contribute developed knowledge with management, customer service and sales experience . Result focused with professional image. Adaptable, driven with strong work ethic and ability to thrive in both team-based and individually motivated settings.
Experience
Wts International, Inc. - Customer Service /Sales RepresentativePalm Desert , CA06/2010 - Current
- Build and maintain knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Accurately maintain updated information on customer accounts.
- Execute hundreds of outbound calls each week to existing customers.
- Build and maintain relationships with new customers through cold calling.
- Answer questions from customers regarding tracking shipments, billing issues, inventory, returns, pricing on items and profitability of items purchased.
- Listen to customer needs to identify and recommend optimal product selections.
- Mentor new employees on customer service, and organizing strategies to maximize performance, productivity and team success.
- Meet and consistently exceed revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Confer with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Kwik Trip - CashierCity , STATE10/2018 - 05/2019
- Welcomed customers, offering assistance to help find necessary store items.
- Assisted customers with account updates, new service additions and promotional offers.
- Resolved issues with cash registers, card scanners and printers.
- Operated cash register, collected payments and provided accurate change.
- Increased sales by upselling other items to customers for purchase.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Security Finance - Branch Manager /Supervisor in TrainingCity , STATE05/2005 - 05/2010
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Led staff meetings for team of 40+ to communicate office goals, territory goals, collection calls, hiring new employees, and overall company objectives.
- Supervisor in training of territory in which I trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established ambitious goals for employees and coached them on how to meet and surpass business targets.
- Upheld and exceeded internal standards and productivity goals.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Inputted customer data into computer system, safeguarding financial and personal information to avoid breaches.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Cold called potential customers.
- Increased customer base and market share by promoting product through diverse channels.
- Created bi-weekly schedules for assistant managers and branch managers to keep every shift well-staffed during holidays and busy periods.
- Maintained accurate cash drawers, and bank deposits.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
Awards
Security Finance
- Led team to achieve monthly, quarterly and yearly awards. Earning recognition from upper management.
- Office of the year 2007
- 2nd in nation for office of the year award.
Galaxy Distributors
- Grew customer base from zero stores 1,000 in one year.
- Consistently maintain high customer satisfaction ratings.
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Resume Overview
School Attended
- Lincoln High School
Job Titles Held:
- Customer Service /Sales Representative
- Cashier
- Branch Manager /Supervisor in Training
Degrees
- High School Diploma :
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