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Customer Service & Sales Manager Resume Example

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CUSTOMER SERVICE & SALES MANAGER
Summary
Seeking a challenging Customer Service & Sales Management position in a reputed company. Skilled Professional, able to work effectively in a fast-paced environment with shifting priorities and working under pressure. Expert presentation, negotiation and communication with keen abilities in planning, goal setting, strategy implementation and follow-up. Value Energized by new challenges Interpersonal Skills Outstanding attention to detail and accuracy Customer Service Administration Reliable Process Automation Relationship building Organization Competitive and results-driven Analytical problem solver Indirect Supervision Ability to be flexible and quickly adapt to changing business needs and processes
Core Strengths
  • Outstanding attention to detail and accuracy
  • Interpersonal Skills
  • Customer Service
  • Administration
  • Reliable
  • Relationship building
  • Organization
  • Process Automation
  • Analytical problem solver
  • Indirect Supervision
  • Ability to be flexible and quickly adapt to changing business needs and processes
  • Energized by new challenges
Technical Skills

Mass200- Flash Global Logistics- QuickBooks- Sage 100 ERP- Advanced MS Excel- Great Plains- MS-Office- Sales Force- SAP- Infor ERP Visual

Accomplishments
  • I have the ability to Administer all aspects of Sales Order Fulfillment (Order Entry, Creating Manufacturing Orders and Invoicing) I was able to adjust from creating orders for Food Products, Electrical Enclosures and Software Systems seamlessly Improved monitoring and tracking databases throughout all the companies I have been a part of.
  • I was able to adjust solely with Domestic customers to almost all International customers seamlessly.
  • China, Germany, Brazil, Canada) I have gained experience in Profit Margins and Credit Limits.
Experience
Customer Service & Sales Manager Oct 2015 to Current
 Radio Frequency Systems － San Jose, CA
  • Charged with increasing sales with global accounts while expanding local customer base Perform Data entry to document and process manufacturing orders Provide conflict management and resolve customer concerns resulting in improved customer service Quote creation and order processing Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Keep manager informed of all changes, issues and potential concerns of all customer accounts.
  • Work with manufacturer or supply chain Management as needed to ensure customer requirements are met.
  • Liaison between the customer and service for new ordered product and for all other service requests that originate in sales Financial reporting and EOM closings Monitored Credit Limits for Customers and kept Management updated on any issues.
  • Worked on Invoicing Customers and sending the Invoices for Payment.
Order Management Specialist Apr 2012 to Apr 2014
 MacLean Power － Lexington, MA
  • Increased profits by initiating and managing freight cost/ ordering minimums.
  • Monitored databases and spreadsheets to improve inventory management and reporting accuracy.
  • Consistently praised by management for the quality and timeliness of order processing, attention to detail, exemplary customer service skills and team-player attitude.
  • Administer all aspects of Sales Order fulfillment (receiving Purchase Orders, providing sales Order Confirmation to the Customer, ensuring timely shipping) Verifies the accuracy of purchase orders against pricing policies and agreements; discount schedules; corporate policies; and customer specific agreements.
  • Direct Support of Sales Engineers for Quoting of Services and products on a global basis.
  • Experience in calculation of Profit Margins with the Sales Team and Quoting Department.
  • Reviewed gross requirements and inventory levels to execute purchase of raw material for future production runs through Multiple Databases.
Order Administrator/ Logistics Sep 2007 to Dec 2011
 Ian's Natural Foods － Lawrence, MA
  • Communicates with internal departments, sales teams and customers to complete order processing functions Prepared and maintained production reports.
  • Increased profits by developing, initiating, and managing freight costs and minimum order policy.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization and research.
  • Improved communication efficiency as primary liaison between departments, clients and vendors.
  • Communicated with customers, employees and other individuals to answer questions and explain information in regards to Order Processing.
  • Reviewed files, records and other documents to obtain information and respond to requests.
Order Administrator/ Fulfillment Coordinator Casa Systems － Andover, MA
  • Consistently praised by management for the quality and timeliness of order processing, attention to detail, exemplary customer service skills and team-player attitude.
  • Administer all aspects of Sales Order fulfillment (Order Entry, Creating Manufacturing Orders, Invoicing) Verifies the accuracy of purchase orders against pricing policies and agreements; discount schedules; Ship to Locations, Methods of Shipment.
  • Worked with Logistics Manager on all Domestic and International Shipments.
  • Proforma Invoices, NAFTA Agreements)(80% of the Customers were International) Liaise with other internal departments (Sales, Finance, Shipping/Receiving, Manufacturing) Consistently praised for looking for new ways to improve processes, communication and methods of reporting.
  • Worked on Invoicing Customers and sending the Invoices for Payment.
Education
BA/BS degree, Accounting/ Finance May 2006 Franklin Pierce University － Rindge, NH GPA: GPA: 3.5-4.0 Accounting/ Finance GPA: 3.5-4.0
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Resume Overview

Companies Worked For:

  • Radio Frequency Systems
  • MacLean Power
  • Ian's Natural Foods
  • Casa Systems

School Attended

  • Franklin Pierce University

Job Titles Held:

  • Customer Service & Sales Manager
  • Order Management Specialist
  • Order Administrator/ Logistics
  • Order Administrator/ Fulfillment Coordinator

Degrees

  • BA/BS degree , Accounting/ Finance May 2006

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