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Merced College - Merced, CA,
Personable Customer Service professional offering over 7 years of experience resolving account and service concerns for transportation, CBD customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Trained in project and time management with extensive knowledge, with proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Competent retention, and new client driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Service-focused to bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in CRM with 7 years of expertise in related roles.
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- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Investigated and resolved accounting, service and delivery concerns.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Described and explained details about over updates on Government Bills, and current Laws. To inform, empower, and guide the customers to purchase though options available.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Automated contact management system, resulting in better client organization and goal alignment.
- Used CRM to maintain company database with essential account and sales information.
- Proactively managed client correspondence and recorded all tracking and communications.
- Up sold and closed customer sales by driving product benefits around client needs and increased revenue.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Evaluated inventory and delivery needs, optimizing strategies for the customer and their demands.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Used consultative sales approach to understand and meet customer needs.
- Post and celebrate with the customer with pictures and a calendar for the the year with their new Purchase. Transference of emotions ( Excitement!)
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medication as directed by physician.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
- Kept close eye on behavior and emotional responses of clients, consulting with Physicians and family to address concerns.
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Resume Overview
School Attended
- Merced College
Job Titles Held:
- Customer Service Retention Specialist
- Internet Sales Representative
- Home Health Care Aide
Degrees
- Associate of Science
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