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Customer Service Retention Specialist Resume Example

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CUSTOMER SERVICE RETENTION SPECIALIST
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional Computer aptitude and telephone etiquette. Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Friendly Sales associate adept at working in diverse retail and customer service environments.
Core Qualifications
  • High customer service standards
  • Service solutions expert
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Negotiation competency
  • Telecommunications knowledge
Experience
Customer Service Retention SpecialistJun 2014 to Oct 2014
Time Warner Cable － Duluth, GA
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Computer Assisted Telephone InterviewerJan 2014 to May 2014
The Myers Group － Duluth , GaDemonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times. Collected customer feedback and made process changes to exceed customer satisfaction goals. Ran reports and supplied data to fulfill customer report requirements.
ServerAug 2012 to Current
Waffle House － Norcross, GA
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Resolved guest complaints quickly and efficiently.
  • Assisted co-workers whenever possible.
Customer Service RepAug 2011 to Jan 2012
CVS Pharmacies
  • Learned, referenced and applied product knowledge information.
  • Participated in physical inventory counts every time period.
  • Assisted in creating pre-season marketing plans to support department and divisional strategies.
  • Folded and arranged garments in attractive displays.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Set up and explained new membership contracts.
  • Recommended alternative items if product was out of stock.
  • aintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Politely assisted customers in person and via telephone.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
Education
Associate of Applied Science, Nursing CurrentGwinnett Tech － Lawrenceville, GANursing Current
High School Diploma2011Meadowcreek High School
Skills
Avaya, call center, closing, contracts, Credit, resolving customer complaints, excellent customer service, customer service, financial, inventory, marketing plans, MS Windows, Persuasive, policies, POS, problem solving, speaker, Quick learner, rapport, safety, selling, sales, Strategic, tables, telephone, telephones, phone
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Resume Overview

Companies Worked For:

  • Time Warner Cable
  • The Myers Group
  • Waffle House
  • CVS Pharmacies

School Attended

  • Gwinnett Tech
  • Meadowcreek High School

Job Titles Held:

  • Customer Service Retention Specialist
  • Computer Assisted Telephone Interviewer
  • Server
  • Customer Service Rep

Degrees

  • Associate of Applied Science , Nursing Current
    High School Diploma 2011

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