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customer service representativeremote resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in customer solutions. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Proven history of increasing customer satisfaction. Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Call Documentation
  • Order and Refund Processing
  • Customer Retention Strategies
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Creative Problem Solving
  • Upselling Products and Services
  • Customer Service
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Excellent Attention to Detail
  • Teamwork and Collaboration
  • Inbound and Outbound Calling
Experience
Customer Service Representative(REMOTE), 01/2021 - Current
Axalta Coating Systems Lordstown, OH,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Trained new employees on procedures and policies to maximize team performance.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.
Customer Service Representative, 05/2013 - 02/2017
Addus Homecare Corporation Alamogordo, NM,
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Made outbound calls to obtain account information.
  • Answered 50+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
PCA, 10/2012 - 06/2013
Addus Homecare Corporation Muskegon, MI,
  • Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
  • Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
  • Planned and prepared meals meeting patients' nutritional requirements.
  • Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
  • Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
  • Monitored, measured and documented patients' vital signs in computer.
  • Assisted patients with essential ambulatory care for transport to and from facility.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
PCA, 07/2004 - 11/2012
Angel Home Health City, STATE,
  • Assisted nursing staff with diverse care needs of dementia patients.
  • Restocked unit frequently with necessary medical supplies.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Education and Training
High School Diploma: , Expected in 06/2000
-
Cohoes High School - Cohoes, NY,
GPA:
Status -
: , Expected in
-
Mildred Elley - Albany, NY
GPA:
Status -
Accomplishments
  • Led team to achieve goals, earning recognition from upper management and financial reward.
  • Promoted from customer associate to mentor, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the month for outstanding performance and team contributions.

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Resume Overview

School Attended

  • Cohoes High School
  • Mildred Elley

Job Titles Held:

  • Customer Service Representative(REMOTE)
  • Customer Service Representative
  • PCA
  • PCA

Degrees

  • High School Diploma
  • Some College (No Degree)

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