Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Hardworking and knowledgeable Customer Service Representative well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Skills
Call center operations
Providing customer support
Customer communications
Microsoft Office expertise
Office equipment proficiency
Inbound and outbound calling
Problem-solving abilities
Data entry
Inventory control
Call center experience
Training experience
Resolving issues
Active listening
High-energy attitude
Stockroom procedures
Data gathering
Inbound phone call management
Experience
07/2015 to 06/2018
Customer Service Representative,Call CenterAsrc Federal Holding Company – Daleville, AL,
Evaluated customer account information to assess current issues and determine potential solutions.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Tracks [number] interactions per hour for auditing, reporting and training purposes.
Reviewed account and service histories to identify trends and issues.
Prepared, completed and processed customer account forms and database changes.
Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Assisted [Number]+ callers per week in fast-paced environment.
Set up and activated customer accounts to alleviate burden on [Job title].
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Achieved or exceeded [Number]% satisfaction rating on consistent basis.
Documented customer inquiries and feedback, including service delivery suggestions, in company database.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Analyzed reports on improvements to bring effectiveness to [Type] department, improving efficiency [Number]%.
Answered multi-line call system with consistent [Number] second answer speed, resulting in [Number]% of calls being answered per [Timeframe].
Improved call management database [Number]% by frequently changing and updating customer contact information.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Trained new employees on [Type] and [Type] processes to promote efficiency and productivity team-wide.
Answered, screened and processed over [Number] calls daily by using call management system and web-based communications.
08/2000 to 09/2018
Lead TeacherUniversal Health Services – Jeffersonville, IN,
Arranged rooms to facilitate optimal education for student groups.
Organized diverse activities to promote physical, mental and social growth of each child.
Created and maintained rich learning environment with diverse strategies to engage students and deliver enriching educational opportunities.
Built and strengthened positive relationships with students, parents and teaching staff.
Taught students fundamental building blocks and advanced concepts.
Involved parents in student learning to increase family interaction and student support.
Performed assessments on each child and documented results.
Observed educators in classroom and described methods to improve instructional techniques.
Planned field trips and classroom events to bolster learning through fun activities.
Set guidelines for teacher performance, lesson planning and compliance with established procedures.
Maintained secure, disciplined classroom to give each student positive learning environment.
Enhanced customer loyalty by learning names and preferences.
Completed speedy and accurate repairs to maintain machines.
Dispensed funds for machine jackpots and change for player needs.
Answered patron questions about gaming machine functionality and explained how to properly use devices.
Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
Notified security department of identified or suspected illegal play activities and player behaviors.
11/2015 to 06/2019
Food Service ManagerMilwaukee Public Schools – City, STATE,
Supervised staff preparing and serving [Number] meals per day.
Controlled portion sizes and garnishing for optimal cost controls.
Priced and ordered food products, kitchen equipment and food service supplies.
Completed reports outlining meal numbers, service efficiency and various contributing costs.
Scheduled over [Number] employees by assigning shifts.
Assessed employee schedules for effectiveness and approved all timesheets.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Reduced food waste [Number]% by overseeing use of ingredients to plan for costs, anticipated customers and popularity of items.
Prepared and led food service training programs to teach staff [Task], [Task] and [Task].
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Interviewed, hired, and supervised back of house staff.
Completed regular line checks to maximize quality assurance.
Trained employees on correct cooking techniques, safety standards and performance strategies.
Education and Training
Expected in 06/1999
High School Diploma: Shalom High School - Milwaukee, WI GPA:
Expected in
: Bryant And Stratton College - Newport News - Newport News, VA GPA:
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