Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Hardworking and knowledgeable Customer Service Representative well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

  • Call center operations
  • Providing customer support
  • Customer communications
  • Microsoft Office expertise
  • Office equipment proficiency
  • Inbound and outbound calling
  • Problem-solving abilities
  • Data entry
  • Inventory control
  • Call center experience
  • Training experience
  • Resolving issues
  • Active listening
  • High-energy attitude
  • Stockroom procedures
  • Data gathering
  • Inbound phone call management
07/2015 to 06/2018
Customer Service Representative,Call Center Asrc Federal Holding Company Daleville, AL,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Tracks [number] interactions per hour for auditing, reporting and training purposes.
  • Reviewed account and service histories to identify trends and issues.
  • Prepared, completed and processed customer account forms and database changes.
  • Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Assisted [Number]+ callers per week in fast-paced environment.
  • Set up and activated customer accounts to alleviate burden on [Job title].
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Achieved or exceeded [Number]% satisfaction rating on consistent basis.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Analyzed reports on improvements to bring effectiveness to [Type] department, improving efficiency [Number]%.
  • Answered multi-line call system with consistent [Number] second answer speed, resulting in [Number]% of calls being answered per [Timeframe].
  • Improved call management database [Number]% by frequently changing and updating customer contact information.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Trained new employees on [Type] and [Type] processes to promote efficiency and productivity team-wide.
  • Answered, screened and processed over [Number] calls daily by using call management system and web-based communications.
08/2000 to 09/2018
Lead Teacher Universal Health Services Jeffersonville, IN,
  • Arranged rooms to facilitate optimal education for student groups.
  • Organized diverse activities to promote physical, mental and social growth of each child.
  • Created and maintained rich learning environment with diverse strategies to engage students and deliver enriching educational opportunities.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Taught students fundamental building blocks and advanced concepts.
  • Involved parents in student learning to increase family interaction and student support.
  • Performed assessments on each child and documented results.
  • Observed educators in classroom and described methods to improve instructional techniques.
  • Planned field trips and classroom events to bolster learning through fun activities.
  • Set guidelines for teacher performance, lesson planning and compliance with established procedures.
  • Maintained secure, disciplined classroom to give each student positive learning environment.
08/2000 to 12/2018
Bingo Floor Clerk/Slot Attendant Warrensburg Schools Warrensburg, MO,
  • Enhanced customer loyalty by learning names and preferences.
  • Completed speedy and accurate repairs to maintain machines.
  • Dispensed funds for machine jackpots and change for player needs.
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.
  • Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
  • Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
  • Notified security department of identified or suspected illegal play activities and player behaviors.
11/2015 to 06/2019
Food Service Manager Milwaukee Public Schools City, STATE,
  • Supervised staff preparing and serving [Number] meals per day.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Completed reports outlining meal numbers, service efficiency and various contributing costs.
  • Scheduled over [Number] employees by assigning shifts.
  • Assessed employee schedules for effectiveness and approved all timesheets.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Reduced food waste [Number]% by overseeing use of ingredients to plan for costs, anticipated customers and popularity of items.
  • Prepared and led food service training programs to teach staff [Task], [Task] and [Task].
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Interviewed, hired, and supervised back of house staff.
  • Completed regular line checks to maximize quality assurance.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
Education and Training
Expected in 06/1999
High School Diploma:
Shalom High School - Milwaukee, WI
Expected in
Bryant And Stratton College - Newport News - Newport News, VA

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Resume Overview

School Attended

  • Shalom High School
  • Bryant And Stratton College - Newport News

Job Titles Held:

  • Customer Service Representative,Call Center
  • Lead Teacher
  • Bingo Floor Clerk/Slot Attendant
  • Food Service Manager


  • High School Diploma
  • Some College (No Degree)

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