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customer service representative work from home resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Professional Brand Ambassador, and a Customer Service Associate with many years of experience and extensive knowledge of marketing and sales strategies. Detail-oriented specialist with background coordinating scheduling, record-keeping, and efficient typing skills of 40 WPM. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Furthermore, a Perceptive Educator with many months of experience leading Preschool and Pre-K students. Skillful in promoting student engagement through fun teaching methods, individualized attention and upbeat attitude. Reliable and friendly individual who quickly learns and masters new concepts and skills.

Skills
  • Dynamic, artistic professional
  • Enthusiastic team player
  • Excellent customer service skills
  • Skilled problem solver
  • Interpersonal skills
  • Computer literate
  • Sales expertise
  • Shipping procedures understanding
  • Multi-Line Phone Proficiency
  • Expert product knowledge
  • Innovative makeup artist
  • Ability to handle multiple assignments and work under pressure
  • Scheduling
  • Strategic Planning
  • Report preparation
  • Order Fulfillment
  • Recordkeeping strengths
  • Parent communication
  • Time management
  • Arts, crafts and games
  • Positive reinforcement
  • Group and individual instruction
  • Friendly and likeable
Work History
Customer Service Representative (Work from home) , 12/2020 - 05/2021
At&T Hot Springs, AR,
  • Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.
  • Maintains sincere interest in providing stellar customer care.
  • Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
  • Exercises independent thinking in meeting customer expectations.
  • Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.
  • Ability to process information quickly and accurately.
  • Ability to handle routine customer transactions.
  • Ability to work under time constraints.
  • Ability to understand and apply new concepts.
  • Ability to analyze information and evaluate results.
  • Ability to effectively deal with complex customers.
  • Ability to create positive customer relationships by defusing angry and upset customers.
  • Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.
  • Attention to detail and follow-up.
Preschool and Pre- Kindergarten Teachers Assistant, 02/2020 - 12/2020
Macy's, Inc. Valley Stream, NY,
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Reviewed lesson material with students individually or in small groups. Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
Brand Ambassador, 04/2019 - 04/2020
MAC City, STATE,

● Provided makeup services to a diverse clientele base. Participated in focus days and promotional events to build client loyalty and to attract new clientele.

● Recorded clients purchasing information to communicate and ensure future business.

● Schedule make-up appointments for bridal parties, proms, dances, and special occasions.

● Educated clients about products and performed full-service makeup applications.

● Stocked products on display and organized back stocks.

● Kept up to date with seasonal and everyday trends. Communicated with vendors regarding back order availability, future inventory and special orders.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Responded to customer requests for products, services and company information.

● Remained calm during periods of high volume or unusual events

Education
Associate of Arts: Interdisciplinary Studies, Expected in
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San Joaquin Delta College - Stockton, CA
GPA:
Status -
  • Coursework in Arts, Humanities, & Social Sciences Honors
High School Diploma: , Expected in
-
Life College And Secondary School - Foreign Country,
GPA:
Status -
Bachelor of Science: Psychology - Currently Attending , Expected in 2018
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California State University - Sacramento, CA,
GPA:
Status -
Certifications
  • Certificate of Recognition (2017)
  • The Degree of Associate in Arts in Interdisciplinary Studies: Arts, Humanities & Social Sciences Honors - 24th of May 2018
  • Certificate of Completion (Harassment & Discrimination Prevention) - 27th of April 2018
,

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Resume Overview

School Attended

  • San Joaquin Delta College
  • Life College And Secondary School
  • California State University

Job Titles Held:

  • Customer Service Representative (Work from home)
  • Preschool and Pre- Kindergarten Teachers Assistant
  • Brand Ambassador

Degrees

  • Associate of Arts
  • High School Diploma
  • Bachelor of Science

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