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customer service representative work from home resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Experienced customer service professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Personable, friendly and solution-oriented customer service with over 13 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Consumer banking specialist
  • Compliance, banking laws and regulations
  • Microsoft Office
  • Troubleshooting
  • Inbound and some outbound Calling
  • Customer Service
  • Promotional Support
  • De-escalation Techniques
  • Problem-Solving Abilities
  • Call Documentation
Experience
Customer Service Representative Work From Home , 08/2021 to 05/2022
Unitedhealth GroupLong Lake, MN,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Explained benefits, features and recommendations to maximize client retention.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Online Banking Specialist, 09/2019 to 08/2021
Pawtucket Credit UnionPawtucket, RI,
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Organized and removed online banking files no longer in use
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Promoted products or services to each customer to consistently achieve DIGITAL banking of US
  • BANK
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Answered up to 60 incoming calls in busy, fast-paced global call center
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Resolved customer complaints and addressed emergency requests and needs
  • Researched issues through identification of similar past problems and recommended most appropriate solution
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Recommended enhancements and updates to system software based on performance data and user feedback.
  • Maintained confidentiality of banking records and client information to avoid possible data breaches.
Customer Service Representative, 03/2007 to 11/2018
Leaffilter North, LlcOakwood Village, OH,
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Entered customer interaction details in MARS system , ACSS system to track requests, document problems and record solutions offered
  • Answered up to 90 incoming calls in busy, fast-paced global call center
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
  • Addressed escalated customer service issues sent from customers and managers teams to save customer relationships
  • Educated customers on current promotions, upgrades or new offerings available under current plan
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Referred complex issues relating to online order system or technology to help desk for further evaluation
  • Resolved customer complaints and addressed emergency requests and needs
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Initiated termination of customer contract upon request
  • Researched issues through identification of similar past problems and recommended most appropriate solution
  • Helped average of 90 customers every day by approaching conversations with positive attitude and focus on customer satisfaction
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Performed various clerical duties by filing and faxing documents and creating customer databases
  • Described and explained details about wireless devices options to inform customers and guide purchasing decisions
  • Answered over 90 calls per 8 hours shift to meet fast-paced call center demands.
Education and Training
High School Diploma: , Expected in 06/1998 to Rittiyawannalai School - Bangkok , Thailand,
GPA:
Accomplishments
  • Rittiyawanalai - Bangkok Thailand
  • Accomplishments
  • Resolved product issue through consumer testing
  • Collaborated with team of 10 in the development of reduced call in rate and to help saves verizon wireless over 100K
  • Supervised team of 10 staff members at verizon wireless
  • Collaborated with team of 50 in the development of designing and build wells fargo app.
Languages
English:
Native/ Bilingual
Negotiated:
Thai:
Native/ Bilingual
Negotiated:
Laos:
Professional
Negotiated:

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Resume Overview

School Attended

  • Rittiyawannalai School

Job Titles Held:

  • Customer Service Representative Work From Home
  • Online Banking Specialist
  • Customer Service Representative

Degrees

  • High School Diploma

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