Customer Service Representative Warehouse Worker resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Skills
Order fulfillment
Report preparation
Complaint resolution
Technical Support
Route dispatch
Warehousing functions
Training development aptitude
Creative problem solving
Retail materials management
Staff education and training
Key holder experience
Money handling abilities
Work History
Customer Service Representative /Warehouse Worker, 01/2017 to 04/2020 Bickford Senior Living – Rockford, IL,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Entered customer interaction details in softwear to track requests, document problems and record solutions offered.
Recommended Product or Service to customers, thoroughly explaining details.
Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
Educated customers on promotions to enhance sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Communicated with vendors regarding back order availability, future inventory and special orders.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Answered constant flow of customer calls.
Achieved revenue quota through product and service promotion during routine calls.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Kitchen Manager, 10/2011 to 12/2017 Buzzfeed – Los Angeles, CA,
Regular maintenance and repair operations to keep equipment in peak condition.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Motivated staff to perform at peak efficiency and quality.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Oversaw food preparation and monitored safety protocols.
Assisted in Hiring, trained and managed kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Helped general management on inventory costs and portion sizes.
Scheduled and received food and beverage deliveries.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Checked and tested foods to verify quality and temperature.
Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
Coordinated and organized all restaurant inventory.
Purchased food and cultivated strong vendor relationships.
Maximized quality assurance by completing frequent checks of line.
Resolved challenging customer complaints to full satisfaction, maximizing repeat business.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Kitchen Supervisor, 06/2005 to 09/2011 Hy-Vee – City, STATE,
Oversaw grill, stove and oven and cleaned all equipment after every shift.
Directed activities of team of skilled kitchen workers preparing and serving meals.
Set and oversaw weekly and special event menu plans.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Monitored food preparation, production and plating for quality control.
Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Oversaw day to day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
Education
Associate of Arts: Video Production / Art , Expected in Grandview Collage - Des Monies Iowa , GPA:
Is now Grandview University as of 2008
Associate of Science: HVAC Installation And Repair, Expected in DMACC (Des Monies Area Community Collage) - Ankeny, IA, GPA:
High School Diploma: , Expected in 05/1999 Southeast Polk High School - Pleasant Hill, IA GPA:
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