Customer Service Representative /Warehouse Worker Resume Example
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CUSTOMER SERVICE REPRESENTATIVE /WAREHOUSE WORKER
Professional Summary
Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Skills
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Work History
Customer Service Representative /Warehouse Worker, 01/2017 to 04/2020
Bickford Senior Living – Rockford , IL
Bickford Senior Living – Rockford , IL
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Entered customer interaction details in softwear to track requests, document problems and record solutions offered.
- Recommended Product or Service to customers, thoroughly explaining details.
- Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
- Educated customers on promotions to enhance sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered constant flow of customer calls.
- Achieved revenue quota through product and service promotion during routine calls.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Kitchen Manager, 10/2011 to 12/2017
Buzzfeed – Los Angeles , CA
Buzzfeed – Los Angeles , CA
- Regular maintenance and repair operations to keep equipment in peak condition.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Assisted in Hiring, trained and managed kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Helped general management on inventory costs and portion sizes.
- Scheduled and received food and beverage deliveries.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Coordinated and organized all restaurant inventory.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent checks of line.
- Resolved challenging customer complaints to full satisfaction, maximizing repeat business.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Kitchen Supervisor, 06/2005 to 09/2011
Hy-Vee – City , STATE
Hy-Vee – City , STATE
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Set and oversaw weekly and special event menu plans.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Monitored food preparation, production and plating for quality control.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Oversaw day to day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
- Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
Education
Associate of Arts: Video Production / Art Grandview Collage - City
Is now Grandview University as of 2008
Associate of Science: HVAC Installation And RepairDMACC (Des Monies Area Community Collage) - City
High School Diploma: 05/1999
Southeast Polk High School - City, State
Southeast Polk High School - City, State
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Resume Overview
School Attended
- Grandview Collage
- DMACC (Des Monies Area Community Collage)
- Southeast Polk High School
Job Titles Held:
- Customer Service Representative /Warehouse Worker
- Kitchen Manager
- Kitchen Supervisor
Degrees
- Associate of Arts : Video Production / Art
Associate of Science : HVAC Installation And Repair
High School Diploma : 05/1999
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