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Customer Service Representative /Warehouse Worker Resume Example

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CUSTOMER SERVICE REPRESENTATIVE /WAREHOUSE WORKER
Professional Summary

Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills
  • Order fulfillment
  • Report preparation
  • Complaint resolution
  • Technical Support
  • Route dispatch
  • Warehousing functions
  • Training development aptitude
  • Creative problem solving
  • Retail materials management
  • Staff education and training
  • Key holder experience
  • Money handling abilities
Work History
Customer Service Representative /Warehouse Worker, 01/2017 to 04/2020
Company Name – City, State
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered customer interaction details in softwear to track requests, document problems and record solutions offered.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered constant flow of customer calls.
  • Achieved revenue quota through product and service promotion during routine calls.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Kitchen Manager, 10/2011 to 12/2017
Company Name – City, State
  • Regular maintenance and repair operations to keep equipment in peak condition.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Assisted in Hiring, trained and managed kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Helped general management on inventory costs and portion sizes.
  • Scheduled and received food and beverage deliveries.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Coordinated and organized all restaurant inventory.
  • Purchased food and cultivated strong vendor relationships.
  • Maximized quality assurance by completing frequent checks of line.
  • Resolved challenging customer complaints to full satisfaction, maximizing repeat business.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Kitchen Supervisor, 06/2005 to 09/2011
Company Name – City, State
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Set and oversaw weekly and special event menu plans.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Monitored food preparation, production and plating for quality control.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Oversaw day to day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
Education
Associate of Arts: Video Production / Art Grandview Collage - City

Is now Grandview University as of 2008

Associate of Science: HVAC Installation And RepairDMACC (Des Monies Area Community Collage) - City
High School Diploma: 05/1999
Southeast Polk High School - City, State
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Resume Overview

School Attended

  • Grandview Collage
  • DMACC (Des Monies Area Community Collage)
  • Southeast Polk High School

Job Titles Held:

  • Customer Service Representative /Warehouse Worker
  • Kitchen Manager
  • Kitchen Supervisor

Degrees

  • Associate of Arts : Video Production / Art
    Associate of Science : HVAC Installation And Repair
    High School Diploma : 05/1999

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