customer service representative waitress resume example with 5+ years of experience
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Friendly Sales Associate adept at working in diverse retail and customer service environments. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Patient and empathetic with extensive background in conflict resolution and customer care. Communicative server dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 5+ years of experience serving many dinner guests at fine dining restaurants. Friendly Social Work Intern committed to providing services that strengthen home, school and community partnerships. Effective communicator talented at resolving conflict and encouraging positive relationships. Available 30 + hours per week, including weekends and evenings. Dedicated Social Work Intern adept at liaising with clients to foster access to community resources, including treatment and assistance programs. Strong background in assisting with adherence to treatment plans. Compassionate and driven with an unfailing work ethic and passion for helping others. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with the desire to work with children and the elderly.
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- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Interviewed clients and family members to obtain key information for case planning and management.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Provided appropriate learning materials for students.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Maintained cleanliness and presentation of stock room and production floor.
Valdosta State University - Valdosta, GA
- Member of The Black Student League
- Member of The Campus Activity Board
- Majored in Sociology
- Continuing education in Social Work
Thomson High School - Thomson, GA
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Resume Overview
School Attended
- Valdosta State University
- Thomson High School
Job Titles Held:
- Manager
- Customer Service Representative/ Waitress
- Bartender, Server, Cashier, Host
- Internship Student
- Internship Student
- Server
- Merchandise Associate
Degrees
- Bachelor of Science
- High School Diploma
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