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customer service representative training shift supervisor resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Career Overview
Friendly and enthusiastic Cashier with 2 in a half years of specialization in Key Food and KFC. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Accomplished and energetic cashier with a solid history of achievement in Key Food,KFC, Footaction and PLS Financial Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include counting money, communication which makes the costumers want to buy or return back to the company and computer .
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Inventory control familiarity
  • Customer service expert
  • Opening/closing procedures
  • Visual merchandising proficiency
Accomplishments
Computed Data Reports
    Customer Service
      Customer Interface
        Customer Interface
          Multi-tasking
            Database Maintenance
            • Assisted in the managing of the company database and verified, edited and modified members’ information.
          • Cashiered with two cash registers at once in tandem to maximize customer flow.
        • Greeted customers upon entrance and handled all cash and credit transactions.
        • Assisted customers over the phone regarding store operations, product, promotions and orders.
      • Greeted customers upon entrance and handled all cash and credit transactions.
      • Assisted customers over the phone regarding store operations, product, promotions and orders.
    • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Work Experience
08/2016 to Current
CUSTOMER SERVICE REPRESENTATIVE/ TRAINING SHIFT SUPERVISOR Lkq Taunton, MA,
Tracked down sources of special products and services to meet customers' special needs. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Excelled in exceeding daily credit card application goals. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Expressed appreciation and invited customers to return to the store.  
06/2016 to 08/2016
SALES CUSTOMER SERVICE Shakey's Pizza Huntington Park, CA,
Exchanged returned merchandise for customers quickly and efficiently. Served as liaison between customers, store personnel and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 20+ customer orders per day. Tracked down sources of special products and services to meet customers' special needs. Trained new employees on company customer service policies and service level standards.
07/2012 to 12/2015
Cashier, Trainee City, STATE,
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Stock shelves, and mark prices on shelves and items.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Pay company bills by cash, vouchers, or checks.
  • Weigh items sold by weight to determine prices.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Develop alternative training methods if expected improvements are not seen.
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
04/2012 to 07/2012
Cashier NA City, STATE,
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Educational Background
Expected in Jun 2015 to to
High School Diploma: Business
Concord High School - Richmond, NY
GPA:
Business
Expected in to to
:
Port Richmond High School - Richmond, NY
GPA:
Skills
calculators, cash registers, credit, Critical Thinking, Decision Making, Electronics, English, Issue receipts, Listening, mark, Mathematics, money, policies, Problem Solving, Speaking, recording, sales, scanners, take messages, telephone, telephones, training programs

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Resume Overview

School Attended

  • Concord High School
  • Port Richmond High School

Job Titles Held:

  • CUSTOMER SERVICE REPRESENTATIVE/ TRAINING SHIFT SUPERVISOR
  • SALES CUSTOMER SERVICE
  • Cashier, Trainee
  • Cashier

Degrees

  • High School Diploma

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