LiveCareer-Resume

customer service representative trainer resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Highly skilled customer service representative enthusiastic about ensuring optimal customer service ina professional company. Energetic team player with top-notch organizational skills. Qualified customer service rep with 20 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. 


Patient and empathetic customer service rep with extensive background in conflict resolution and customer care. Desires a customer service rep role. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. 
Skills
  • Creative problem solver
  • Strong client relations
  • MS Windows proficient
  • Staff development
  • Extremely organized
  • Process implementation
  • Quick learner
  • Proficient in cash management
  • Cash flow management
  • Credit card processing
  • Multi-line phone talent
  • Mediation capability
  • Medical terminology knowledge
  • Self-motivated
  • Strong verbal communication
  • Project management
  • Powerful negotiator
  • Conflict resolution
Education
Dominican High School Detroit, MI Expected in 1987 High School Diploma : - GPA :
Wayne County Community College District Detroit, MI Expected in 2014 Associate of Arts : liberal arts - GPA :

4.0GPA

  • Member of the NAACPClub
  • Continuing education in MENTAL HEALTH AND SUBSTANCE ABUSE
  • Coursework in Speech and Communication, Sociology and Psychology
Work History
Atkore - Customer Service Representative/Trainer
Santa Paula, CA, 02/2005 - 02/2017
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Atkore - Customer Service Representative
Ste 100, IL, 07/2017 - Current
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Implemented marketing strategies which resulted in 100% growth of customer base.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Curb Appeal - manager/co owner
City, STATE, 2010 - 03/2011
  • Engaged prospects and customers through various events, including tradeshows, seminars and workshops.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Trained staff on operating procedures and company services.
  • Maintained accurate records of past due customer account activity.
  • Maintained up-to-date knowledge of product and service changes.
Charter One Bank - Customer Service Representative
City, STATE, 02/2001 - 05/2004
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered an average of [Number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Successfully acquired an average of [Number ] new customers per month, generating a [Number] % growth in revenue.
  • Implemented marketing strategies which resulted in [Number] % growth of customer base.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

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Resume Overview

School Attended

  • Dominican High School
  • Wayne County Community College District

Job Titles Held:

  • Customer Service Representative/Trainer
  • Customer Service Representative
  • manager/co owner
  • Customer Service Representative

Degrees

  • High School Diploma
  • Associate of Arts

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