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customer service representative teller associate resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Credit Card Payment Processing
  • Customer Service
  • Building Customer Trust and Loyalty
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • 30 wpm Typing Speed
  • Retail Sales Customer Service
  • Customer Relations
  • Adaptive Team Player
  • In-Store Support
  • Office Equipment Proficiency
  • Upbeat and Positive Personality
  • Transaction Processing
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Report Generation
  • Issue and Complaint Resolution
Experience
Customer Service Representative/Teller Associate, 01/2020 - 04/2023
Friendly Check Cashing City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered inbound calls, and emails to facilitate customer service.
  • Cashed checks, made daily deposits, inter store money transfers, bill payments, wire transfers, debit transactions, money orders and lottery transactions.
  • Performed opening and closing procedures and reports including safe accuracy.
  • Served as a floater to other stores.
Lead Assistant Manager, 10/2018 - 01/2020
Speedway, LLC City, STATE,
  • Provided exceptional customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Completed inventory audits to identify losses and project demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
Human Resources Supervisor W/keys, 05/2009 - 06/2018
Toys"R"Us City, STATE,
  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Built and developed lasting relationships with employees, peers, upper management and outside vendors.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Oversaw new employee onboarding procedures from initial training to skill development.
  • Oversaw benefits enrollment process by answering questions and assisting employees with login details.
  • Organized employee directories and updated individual contact information.
  • Helped with employee transfers and referrals.
  • Maintained company compliance of all local, state, and federal laws, including I-9 and E-Verify.
  • Assisted with scheduling and payroll.
  • Ensured confidentiality and security of all HR and payroll related documents.
  • Open and closed the store.
Front End Supervisor W/keys, 05/1996 - 05/2009
Toys"R"Us City, STATE,
  • Welcomed large volume of guests and improved overall customer service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Achieved sales goals and business objectives by motivating staff and promoting Loyalty/Rewards Program along with Store Credit Card Enrollments.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delegated work to 15+ employees based on shift requirements, individual strengths and unique training.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
Education and Training
High School Diploma: , Expected in 06/1985
-
Egg Harbor Township High School - Egg Harbor, NJ
GPA:
Status -

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Resume Overview

School Attended

  • Egg Harbor Township High School

Job Titles Held:

  • Customer Service Representative/Teller Associate
  • Lead Assistant Manager
  • Human Resources Supervisor W/keys
  • Front End Supervisor W/keys

Degrees

  • High School Diploma

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