Customer Service Representative Technician Resume Example

Knowledgeable and dedicated customer service professional with extensive experience in retail, auto, and financial service industry. Excellent team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Nominated as Top Team Lead out of 30+ advisors by General Motors technical department's supervisors and managers.
• Received high customer survey scores and awarded bonuses for a job well done.
• Winner of the Ford Mustang First Notice of Loss contest and nominated Team Leader for selectives months.
• Processed nearly 100 claims per day with 95% - 100% accuracy.

RELATED CLAIMS AND INSURANCE EXPERIENCE

10/2015 to 01/2018: The Auto Club Group (AAA), Dearborn, MI
Claims Customer Service Representative

• Answered all incoming calls from policyholders' to assist with auto, home, boat and motorcycle claims utilizing various claims reporting systems.
• Documented and analyzed all claim reports to make determination of fault and assigned each claim to appropriate claims adjuster.
• Explained insurance policy coverages to policyholders.
• Responded to all policyholders' inquiries regarding policy updates, payments, towing, and claims processing information.
• Documented and processed both insurance fraud and auto theft tips to both local and state law enforcements for investigation.
• Participated in several training courses to remain up-to-date on all county, state and federal government laws and insurance policies and procedures.

01/2018 to 07/2018: Brite Financial Services, Madison Heights, MI
Lease Origination Analyst

• Analyzed customers' financial data (payroll, bank statements, assets, debts, and any other income) to evaluate risk assessments for new auto loans.
• Recorded and processed complex lease documents in Deal Pak computerized systems in a timely fashion.
• Verified insurance coverage, driver's license, and employment in the final stages of the loan process.

09/2018 to 01/2019: Randstad Professionals, Troy, MI

Claims Processing / Accounts Payable Clerk - Contractor

• Processed over 200 homeowners' claims in support of Hurricane Florence relief.