Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Summary – A professional customer services representative with over 13 years of experience in the field of communications. Specialized in one on one finance, and marketing accounts for new members. Working with the community in organized social services for needy families. Teamwork, leadership management on developing new strategies on webinars for up and coming challenges within the workplaces. I would like to use my prior experiences to benefit the company and allow myself to grow. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in coordinating-member customer service team and developing programs to enhance productivity. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in coordinating -member customer service team and developing programs to enhance productivity.

Skills
  • JOB RELATED TRAINING Civil Rights, ACA-Affordable Care Act. Business Process Redesign, Electronic Benefits, Specialized Staff WBT, Tiers Release Training, TW TANF-Cash Assistance, SNAP, Medicaid, Your Benefits –app online, Telephony-BPR, Outlook-DataMart –Solo-Data Broker Records-Access Portal, Problem-Solving Abilities, Teamwork, Leadership, Issue Resolution, Excellent Communication Abilities
  • ACA
  • Balance
  • Benefits
  • Bonds
  • BPR
  • Business Process
  • Cashier
  • Excellent Communication
  • Credit
  • Clients
  • Client
  • Customer service
  • Database
  • Databases
  • Documentation
  • Funds
  • Inventory
  • Leadership
  • Legal
  • Law
  • Access
  • Money
  • Office
  • Outlook
  • Packaging
  • Policies
  • Problem-Solving
  • Quality
  • Read
  • Reporting
  • Shipping
  • Teamwork
  • Telephony
Experience
12/2018 to 07/2020 Customer Service Representative Team Lead Voya | New York, NY,
  • Efficiently planned, organized and coordinated outgoing shipments.
  • Verified that quantities and products were accurate based off shipping documents.
  • Kept accurate inventory of all products received and periodically conducted cycle counts to ensure that inventory levels were accurate Taking orders, taking goods off stocking shelves, detecting errors and misprints, checking product quality, reporting to supervisors, packaging items, and keeping the working area clean.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Cross-trained staff members, resulting in increase in customer satisfaction ratings.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Managed key account service, providing exceptional support to foster loyalty and retention.
03/2018 to 11/2019 Customer Service Representative Check 'N Go | Columbia, SC,
  • Efficiently planned, organized and coordinated outgoing shipments.
  • Verified that quantities and products were accurate based off shipping document Kept accurate inventory of all products received and periodically conducted cycle counts to ensure that inventory levels were accurate tasks: taking orders, taking goods out of stocking shelves, detecting errors and misprints, checking product quality, reporting to supervisors, packaging items, and keeping the working area clean.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers each with product or service questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
02/2013 to 09/2017 Case Advisor Applied Card Systems | Wilmington, DE,
  • Screened potential applicants for Supplemental Nutrition Food Benefits coded snap Interviewed clients, documenting information gathered, determining benefits, verifying cases data, explaining program benefits and requirements.
  • Reviewed eligibility of clients for ongoing services.
  • Researched and analyze various regulatory sources in order to apply legal requirements.
  • Duties include answering incoming calls and making outgoing collateral calls that allows me to demonstrate my ability to analyze the applicant’s application and communicate while giving great customer service by verifying their needs.
  • Researched and scheduled clients for future appointments and emergency appointments, for a face-to-face interview within the office.
  • Explained rights, benefits, privilege, or obligations under a body of law to large volumes of people from different socioeconomic backgrounds.
  • Document case records using automated equipment to form a record for each client.
  • Knowledge of interviewing techniques to obtain highly personal information makes inquiries and resolve conflicting statements.
  • Maintained effective working relationships with others.
  • Used a computer to reconcile discrepancies and enter data into databases Answered questions from members of the public or representatives to obtain or provide information to technical inquiries concerning program requirements, supporting documentation, payments issues, and food stamps card.
  • Ability to read, understand and apply a variety of interrelated instructions, such as those found in guidelines, regulations and policies.
  • Established and maintained effective work relationships, including the ability to work with people under pressure, negotiate among multiple parties, and resolve conflicts.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
04/2007 to 10/2012 Bank Teller Woodforest National Bank | City, STATE,
  • Cashed checks after ensuring those signatures are verified.
  • Received checks and post entries into correct accounts.
  • Verified dates on incoming checks.
  • Ensured that customers’ loan information is processed and maintained.
  • Received cash from armored cars and counted and verify cash.
  • Verified cashier’s checks.
  • Sorted, file and recorded deposit slips.
  • Managed bank vaults to ensure correct cash balances.
  • Provided information to clients regarding bank services and managed specialized services such as checking and savings accounts.
  • Resolved discrepancies in accounts.
  • Provided account balance information to clients.
  • Accepted and processed loan payments.
  • Transferred funds at the request of clients.
  • Ensured that the cash drawers are always balanced and maintained during hours of operation.
  • Opened and closed checking and savings accounts.
  • Performed end of the day to recap of money and bank slips.
  • Posted all cash and credit card entries into the database.
  • Organized and restocked workstation with supplies.
  • Sold savings bonds and traveler’s checks.
  • Stamped receipts and verified the customer identity.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Verified amounts and integrity of every check or funds transfer.
Education and Training
Expected in 12/2020 Polysomnographic Technology | Sleep Therapy Concorde Career College, Grand Prairie, TX, GPA:

Polysomnography records your brain waves, the oxygen level in your blood, heart rate and breathing, as well as eye and leg movements during the sleep study.

Expected in | Nutrition Tarrant County Community College, Hurst, TX, GPA:
Activities and Honors

Skating with the family and live jazz concerts

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Resume Overview

School Attended

  • Concorde Career College
  • Tarrant County Community College

Job Titles Held:

  • Customer Service Representative Team Lead
  • Customer Service Representative
  • Case Advisor
  • Bank Teller

Degrees

  • Polysomnographic Technology
  • Some College (No Degree)

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